LiveCareer-Resume

customer service specialist resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Versatile Professional illed at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Excellent reputation for resolving problems and improving customer satisfaction. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Time Management
  • Assistant Manager Experience (5 years)
  • Makeup Application
  • Hair Styling (10+ years)
  • Front Desk
  • Computer skills
  • Microsoft Excel (2 years)
  • Childcare
  • Sales
  • Customer service (4 years)
  • Technical Support
  • Cash Handling
  • Store Management Experience
  • POS
  • Upselling
  • Customer Service and Assistance
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Inputting Claims
  • Customer Order Management
  • Effective Written and Verbal Communication
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Complaint Reviews
  • Microsoft PowerPoint
  • Call Volume and Quality Metrics
  • Claim Validity Determination
  • Billing Adjustments and Refunds
  • Complex Product Knowledge
  • Billing Dispute Resolution
  • Adding, Calculating and Billing Machines
  • Financial Documentation
  • Billing Data Verification
  • Billing Systems and Software
  • Finance
  • Apple IOS/ Androids
  • Troubleshooting
  • Help Desk Support
  • Microsoft Windows and Office
  • Organizational Skills
  • Collaborative Team Player
  • Call Center
  • CRM
Education
Colleton County High School Walterboro, SC Expected in High School Diploma : - GPA :
Work History
Willis-Knighton Health System - Customer Service Specialist
Shreveport, LA, 10/2020 - 07/2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Worked to create a positive connection with every customer while applying proven techniques to retain our valued customers and sell
  • Established and built rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviors
  • Accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer
  • Retained customers who requested to disconnect, or downgrade services/ensure at risk customers are satisfied
  • Rebuilt the customer relationship by reselling the benefits and value of products and services along with identifying any unstated needs, upgrading or adding additional lines of business, and making account changes as necessary
  • Resolved customer complaints/concerns through active listening, empathy, professionalism, and problem solving
  • Used multiple tools and systems with ease (billing systems, knowledge base, technical tools, etc.)
  • Provided Friendly Customer Service Assisting Customers With Billing Issues, Technical Support for devices and Repayment Plans in a virtual environment
Mckesson Corporation - Customer Service Representative
Puyallup, WA, 10/2013 - 12/2014
  • Reviewed and solved account and billing discrepancies.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Received incoming information and entered into database system.
  • Handled account payments and provided information regarding outstanding balances.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Mckesson Corporation - Customer Service Representative
Saint Louis, MO, 08/2011 - 06/2013
  • Maintained clear and professional communication skills, advanced troubleshooting abilities, and in-depth knowledge of our client's products and clients
  • Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Addressed a broad range of over 95 customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support
  • Used creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records
  • Supported customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
  • Engaged Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution
  • Handled wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service
  • Used your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements

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Resume Overview

School Attended

  • Colleton County High School

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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