LiveCareer-Resume

customer service specialist resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Understanding Customer Needs
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • 45 wpm Typing Speed
  • Courteous with Strong Service Mindset
  • Customer Service
  • Call Documentation
  • Scheduling and Calendar Management
  • Computer Skills
  • Positive Attitude
  • Telephone Etiquette
  • Multi-Line Telephone Systems
Experience
Customer Service Specialist, 05/2021 - Current
The Travelers Companies Irvine, CA,
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Called clients to schedule new equipment evaluations and repair appointments, consistently double-checking information and availability.
  • Set up equipment for assembly and scheduled delivery of Manual Wheel chairs, Power Chairs, Walkers, Gait Trainers, Hoyer Lifts Hospital Beds and Sleep Safe Beds etc.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Made phone calls and sent emails to establish leads.
  • Called no shows and cancellations to reschedule.
Customer Service Representative , 07/2017 - 05/2019
Fidelity Investments Compton, CA,
  • Organized client contracts, records and reports to strengthen traceability.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided exceptional customer service through effective telephone communication and follow-ups.

Appointment Scheduler

  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered telephones and directed calls to appropriate staff members.
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated database with lead generation information, outbound calls and inbound efforts.
  • Called no shows and cancellations to reschedule.
Insurance Agent, 07/2006 - 08/2016
Barrett Business Services Manteca, CA,
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Sold vital insurance policies with time-tested customer engagement techniques.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Wrote policies, finalized documents and filed paperwork.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Attended continuing education courses to maintain insurance license.

Supervisor

  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Managed communication within organization and to outside clients and partners, documented and reported activities to management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
Education and Training
High School Diploma: , Expected in 06/2001
-
Queen of Angels Academy - Compton, Ca,
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Professional:
Negotiated :
:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Queen of Angels Academy

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Representative
  • Insurance Agent

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: