LiveCareer-Resume

customer service specialist cxc resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic, Personable and dedicated Customer Service Representative with extensive experience in Retail/Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Open to expand my horizons.

Skills
  • Outstanding Customer Service.
  • Upbeat and Positive Personality.
  • Bilingual English/Spanish.
  • Multitasking and Prioritization.
  • Team Building and Leadership.
  • Teamwork and Collaboration.
  • Scheduling and Coordinating.
  • Handling Escalations.
  • Training, onboarding and Development.
  • Fast leaner.
Education and Training
El Centro College Dallas, TX Expected in 12/2025 Associate Psychology : Criminal Justice - GPA :
Mesquite High School Mesquite, TX Expected in 05/2013 High School Diploma : - GPA :
Experience
Armstrong World Industries, Inc. - Customer Service Specialist CXC
Houston, TX, 11/2021 - 01/2023
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Developed strong customer relationships to encourage repeated business.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Consulted with customers to resolve service and billing issues.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Led team engagement to assist cross-functional departments and achieve goals always make a plan A and B.
  • Developed long-lasting relationships with clients through one-on-one store interactions.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Submitted reports to and reviewed reports with supervisor on Power-Bi, Medallion, and B-Store.
  • Attended workloads to discuss our Path to growth.
  • Grew 80% client retention in a matter of two months being in role on 'My Client' Program becoming the #1 CXC in the entire (S.O.D.A) Division.
  • Provided excellent customer service in every department and provided my people leader with amazing magic results by my customers submitting 10's in surveys regarding my service.
  • Managed my own Personal Salesfloor Macy's online profile which I Connected with multiple people around the world to help with styling or beauty needs.
  • Booked in person, video calls and online appointments.
Uap - Team Leader
Pointe Claire, LA, 10/2020 - 12/2021
  • Packed merchandise for delivery and moved items to delivery area.
  • Located merchandise from shelves and storage areas to fill orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • As product was being picked from the floor manage to greet and make our customers our #1 priority.
  • Managed team area scheduling.
  • Devices used were Zebras, RFID guns, Registers..
Carters Inc - Part-Time Sales Manager
City, STATE, 11/2018 - 11/2020
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established new credit card accounts and serviced existing accounts maintaining professional relationships becoming #1 in the Dallas Division.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed and implemented new sales strategies to update product lines.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Open and closed store.
Metro PCSInc - Store Manager
City, STATE, 02/2016 - 04/2018
  • Monitored employee performance and identified performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • El Centro College
  • Mesquite High School

Job Titles Held:

  • Customer Service Specialist CXC
  • Team Leader
  • Part-Time Sales Manager
  • Store Manager

Degrees

  • Associate Psychology
  • High School Diploma

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