customer service specialist chat support resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview
Highly enthusiastic customer service professional with 5 plus years client interface experience. Dedicated Customer Service Representative flexible and  motivated to maintain customer satisfaction and contribute to company success. Excellent communication skills in transferring key information to clients, peers and management. Well qualified and handles multiple job functions simultaneously while maintaining a high quality standard. Proficient in Microsoft PowerPoint and Excel with a typing speed of 45 words per minute.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Customer service expert
  • Time Management
  • Computer proficiency
  • Proofreading/ Reading Comprehensive

  • Customer service management expertise
  •  Adaptive team player 
  • Troubleshooting skills
  • Opening/closing procedures
  • High customer service standards
Core Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

  • Consistently generated additional revenue through skilled sales techniques.

Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

 Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders. ​
Work Experience
07/2014 to Current
Customer Service Specialist/ Chat Support Accounting And Consulting Group, Llp Destin, FL,
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Built and maintained effective relationships with peers and upper management.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Helped customers select products that best fit their personal needs.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Properly directed inbound calls in phone queues to improve call flow.
2013 to 05/2014
Customer Service Sales Agent/Chat Support 1800 Flowers City, STATE,
  • Acted as virtual agent, providing excellent service to customers
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Maintained friendly and professional customer interactions. Accurately and professionally handled a high volume of calls as well as chat support while performing data entry.
  • Typing skills- 45 words per min
01/2009 to 01/2010
Receptionist American InterContinental University City, STATE,
  • Performed numerous administrative duties, including: Reception, filing, database management, research, organizing and scheduling.
  • Provided exceptional service and effectively used the Internet for social media networking.
05/2005 to 11/2008
Kennel Assistant/Medicine Southfield Veterinary Hospital City, STATE,
  • Performed an array of administrative and kennel support functions
  • Prescribed medications to sick and injured animals to resolve health problems and ease pain.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Monitored animals recovering from surgery and notified veterinarian of any changes.
  • Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Educational Background
Expected in 2014 to to
High School Diploma:
Ultimate Medical Academy - Tampa, FL
Scheduling and confirming appointments in assisted living facilities, doctor's offices, health care clinics, hospitals, and organizations that offer medical records services. *Preparing patients for examination and treatment. *Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems. *Obtaining insurance authorizations for procedures and collecting medical histories and payments from patients.
Expected in 2009 to to
Bachelor of Fine Arts: Fashion Design
American Inter Continental University - Weston, FL
Fashion Design
Accounting, Administrative, administrative duties, Anatomy, assisted living, business processes, charts, hardware, Credit, clients, customer satisfaction, Customer Service, data entry, database management, Electronic Health Records, electronic medical records, filing, Financing, Information Systems, insurance, Inventory, Law, medical assistance, Medical Billing, Medical Terminology, Medical Transcription, MS Office Suite, Office, networking, networks, organizing, bathing, Preparing patients, Pharmacology, Physiology, Prime, Coding, Reception, Research, Sales, Scheduling, tax, tax preparation, phone, troubleshooting, upgrades

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Resume Overview

School Attended

  • Ultimate Medical Academy
  • American Inter Continental University

Job Titles Held:

  • Customer Service Specialist/ Chat Support
  • Customer Service Sales Agent/Chat Support
  • Receptionist
  • Kennel Assistant/Medicine


  • High School Diploma
  • Bachelor of Fine Arts

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