Focused and reliable Administrative professional with strong knowledge and 10+ years experience in providing administrative support to ensure efficient business operation, supporting cross functional teams to meet and exceed key organizational targets and facilitating quality improvement initiatives. Known and respected as an exceptional leader and resolute problem solver with a track record of combining administrative coordination expertise with educational knowledge to align goals with business objectives. Well-organized and able to manage various tasks and priorities promptly. Highly proficient in maintaining positive relationships with peers or clients, enforcing all compliance standards and producing an error-free work of high quality.
• Responded promptly and professionally to inquiries via telephone, email, online chat and social media
• Consistently met high quality standards in customer services and performed work tasks in a timely fashion
• Offered the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude
• Responded to customers concerns, suggestions, and complaints in a timely, professional, and consistent manner
• Recorded information regarding customer issues and correspondence in company's web based systems
• Surpassed daily goals and received rewards for my outstanding performance.
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