customer service specialist resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Detailed and cheerful Client Service professional known for having great cognitive, organizational, and people skills. Gifted at working with all types of customers. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions applying strong sales, service and administrative skills. Proficient and industrious customer service leader well-versed in handling simultaneous tasks in challenging settings. Looking for a new role where hard work and dedication will be highly valued.
Skills
Report Generation
Report Creation
Credit Card Payment Processing
Understanding Customer Needs
De-escalation Techniques
40 wpm Typing Speed
Multitasking and Prioritization
Call Centers
Customer Relations
Leadership Support
Conflict Mediation
CRM Software
Transaction Processing
POS Systems and Ordering Platforms
Order and Refund Processing
Customer Retention Strategies
Data Entry and Maintenance
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Verbal and Written Communication
Project Management
Scheduling
Execute meetings
Review and record inventory
Behavioral/Cognitive Skills Development
Social Skills Development
In-Depth Knowledge of Autism
Microsoft Office
Training & Development
Supervision & Leadership
First Aid/CPR
PPE Use
Active Listening
People Skills
Critical Thinking
Team Building
Computer Skills
Experience
05/2022 to Current
Customer Service SpecialistControl4 Corporation – Portland, OR,
Answered incoming calls, chats and emails, providing frontline customer service support to facilitate with product and service transactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Documented customer correspondence in CRM to track requests, problems and solutions in SAP, Teams, Outlook and Salesforce.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Relayed customer feedback to cross-functional teams to improve products and services.
02/2019 to 03/2022
RBTMerakey – Hollidaysburg, PA,
Exercised confidentiality and discretion to maintain HIPAA requirements.
Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Documented patients' activities and behaviors into EHR system for recordkeeping.
Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
Reviewed data and progress reports with management and specialists to strategize program improvements.
Participated in continuing education and in-service training to advance skills.
Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
Understood autism spectrum disorder, associated behaviors and optimum treatments.
Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Developed activity plans and instructional materials to assist with treatment.
Collaborated with doctors, psychologists or therapists in working with patient treatments by attending review, progress and clinical team meetings..
01/2016 to 02/2019
Psychiatric TechnicianNovant Health – King, NC,
Exercised confidentiality and discretion to maintain HIPAA policy.
Accompanied patients to medical and counseling appointments.
Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Handled vital sign monitoring, medication administration and patient behavior assessments.
Led individual and group therapy supporting prescribed procedures.
Restrained violent or suicidal patients using trained verbal or physical techniques.
Collaborated with doctors, psychologists or therapists in working with patient treatments.
Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Instructed new employees on protocols to use when interacting with psychiatric patients.
Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Recorded patients' health metrics using thermometers or blood pressure gauges.
10/2012 to 07/2016
Customer Service SupervisorWaste Connections – Kilgore, TX,
Interviewed, hired and trained staff to meet company objectives.
Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
Evaluated employee job performance and motivated staff to improve productivity.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Provided day-to-day leadership to cultivate environment that exemplified company values.
Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education and Training
Expected in 05/2012 to to
High School Diploma: City University School Of Liberal Arts - Memphis, TN GPA:
2011-2012 - Dean's List
2010 - Honor Roll
3.89 GPA
Expected in to to
: Cognitive Psychology And Psycholinguistics Tarleton State University - Stephenville, TX GPA:
[Fall, 2016] - Dean's List
Completed Business Economics, Management, and Administration minor studies
SGA Student Government Member
3.7-4.0 GPA
Psych Club Member, 2014-2016
Business Management Member, 2015
Cognitive Behavior in Adults Thesis
Research: Why do People Think/Act the Way They Do: Environmental experiences
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.