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customer service specialist resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am a personable and dedicated Customer Service Representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Problem Resolution
  • Strong sense of banking ethics
  • Exceptional customer service
  • Excellent communication skills
Experience
07/2019 to Current Customer Service Specialist Liberty University | Lynchburg, VA,
  • Recommended improvements to products and services to mitigate complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Advised customers on bank products, services and financial planning options.
  • Customized products and services to meet specific banking requirements.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Completed daily cash balancing,
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Received and screened high volume of internal and external communications.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • I write alot of the construction checks for MLO's.
  • I help sort post mortgage closing packages.
  • I put together and sending out town recordings.
08/2013 to 01/2020 Jiffy Mart/Subway Shift Leader | City, STATE,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
08/2015 to 07/2019 Customer Service Representative/Teller Operations Specialist Community Bank NA | City, STATE,
  • Processed customer payments and set up payment plans.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education and Training
Expected in 06/2015 to to High School Diploma | Champlain Valley Union High School, Hinesburg, VT GPA:

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Resume Overview

School Attended

  • Champlain Valley Union High School

Job Titles Held:

  • Customer Service Specialist
  • Jiffy Mart/Subway
  • Customer Service Representative/Teller Operations Specialist

Degrees

  • High School Diploma

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