customer service specialist resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10+ year background maintaining customer satisfaction and contributing to company success. Proficient in MS Office and Computer skills

Conscientious Customer Service Specialist with 10+years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

  • Customer support
  • Order fulfillment
  • Report preparation
  • International sales support
  • Sales expertise
  • Conflict Resolution
  • Good communication skills
  • Excellent written and oral communication
  • Customer Relations
  • Telephone etiquette
  • Stock management
  • Professional telephone demeanor
  • Good listening skills
  • Multi-line phone talent
  • Creative problem solving
  • Service standard compliance
Shah Latif University Khairpur Sindh, Expected in 05/1989 Associate of Applied Science : Liberal Arts And Sciences - GPA :
Work History
Liberty University - Customer Service Specialist
Lynchburg, VA, 08/2010 - Current
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Maintained financial accounts by processing customer adjustments.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 26 customers each day.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Altice Usa - Retail Sales Consultant
Newcastle, CA, 08/2002 - 07/2010
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Folded and arranged [Type] merchandise in attractive displays to drive sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Ohsu - ICU Technician
Hood River, OR, 03/1989 - 06/1995
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Transported patients between rooms and appointments or testing locations.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Maintained best-in-class standards for individualized care in 24-bed unit by continuously checking in with patients and families and quickly providing care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

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Resume Overview

School Attended

  • Shah Latif University

Job Titles Held:

  • Customer Service Specialist
  • Retail Sales Consultant
  • ICU Technician


  • Associate of Applied Science

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