customer service specialist resume example with 11+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
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Experience
Customer Service Specialist, 08/2020 to Current
Petco – Marlboro, NJ,
Petco – Marlboro, NJ,
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Resolved inquiries to consistently meet performance benchmarks.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Recommended improvements to products and services to mitigate complaints.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Assisted customers in making payments on accounts and setting up payment plans.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Set up and activated customer accounts.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer account information to determine current issues and potential solutions.
- Exceeded company productivity standards on consistent basis.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
Server, 01/2007 to 12/2009
First Hospitality Group Inc – Reynoldsburg, OH,
First Hospitality Group Inc – Reynoldsburg, OH,
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to high volume of daily customers.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared and served cold, hot and [Type] beverages to guests.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Greeted newly seated guests quickly and efficiently.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Processed customers' payments and provided receipts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided items requested by customers, including sauces and drink refills.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Bartender and Server, 03/2001 to 01/2007
Ivans – City, STATE,
Ivans – City, STATE,
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Reviewed identification for patrons before serving alcoholic drinks.
- Entered customer food orders into computer system.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Greeted newly seated guests quickly and efficiently.
- Provided items requested by customers, including sauces and drink refills.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education and Training
Bachelor of Science: Addiction And Recovery , Expected in Liberty University - Lynchburg, VA
Bachelor of Science: Addiction And Recovery, Expected in Liberty University - Lynchburg, VA
GED: , Expected in Mcdowell High School - Marion, NC
: Peer support , Expected in Vaya Health - ,
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Resume Overview
School Attended
- Liberty University
- Liberty University
- Mcdowell High School
- Vaya Health
Job Titles Held:
- Customer Service Specialist
- Server
- Bartender and Server
Degrees
- Bachelor of Science
- Bachelor of Science
- GED
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