LiveCareer-Resume

customer service specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

A dedicated Customer Service professional with extensive knowledge of service delivery and customer interactions. Solid team player with a outgoing and positive attitude with proven skills in establishing exceptional relationships with customers and residents. Motivated to maintain customer satisfaction and contribute to the wellness of others. Specializes in quality, speed and multitasking . Expressive, energetic and results-oriented with an exemplary passion for developing relationships and improving partnerships.

Skills
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Creative Problem Solving
  • Time Management
  • Establishing and Maintaining Customer Relationships
Work History
Customer Service Specialist, 05/2021 to Current
LufthansaNew York, NY,
  • Increased efficiency and team productivity by promoting operational best practices.
  • Answered average of 125 calls and emails per day, addressing customer inquiries, solving problems and providing product and program information.
  • Called an average of 30 people a day to collect payment for services rendered or program renewal fees.
  • Took over duties that were heavily unkept and disorganized from previous staff and brought everything to good standing and a organized manner, i.e filing system and termite productivity calendar.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Took payment information and other important information such as addresses and phone numbers to create accounts for new customers or to assist existing customers.
  • Recorded product or service failure complaints and notified appropriate departments and scheduled technicians or managers to go resolve the issues in the field.
  • Trained to complete the daily operating reports that are important in showing upper management the production and sale percentages fo the company.


Room Service Server , 08/2018 to 05/2021
Concord HospitalityWebster, TX,
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Created and displayed several types of amenities for a large variety of guests.
  • Obtained certification of training new servers in the room service department.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Garnished completed orders and arranged foods to please customers.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Verified accuracy and quality of orders before delivery.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Protected guests by following proper food handling procedures.
  • Assisted when needed on the phones to collect orders from guests and imported into the system.
Hostess, 11/2016 to 08/2018
Firstservice ResidentialAtlantic City, NJ,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Created positive guest relations by managing information and speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating and menu information.
  • Recorded available tables after seating each party using specialized seating software.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Informed servers of newly seated parties for speedy service.
  • Assisted kitchen or service staff be delivering food or drinks when available or requested to keep the guests happy for speedier service.
  • Cleaned and sanitized menus constantly for customers safety.
  • Cleaned off tables to assist the bussing staff for quicker table turnovers.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Lead Server , 05/2013 to 11/2016
Oakmont Management GroupFullerton, CA,
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Acted as interim dining room manager when the Director of Hospitality was away.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to the assisted living residents.
  • Cultivated warm relationships with the residents and their families.
  • Answered questions bout menu selections and made recommendations when requested.
  • Effectively communicated with the kitchen staff regarding resident allergies, dietary needs, and special requests.
  • Asked residents about meals to assess satisfaction and collect vital feedback to improve operations.
  • Routinely cleaned table linens, table settings,glassware, flooring, storage areas, and service refrigerators for optimum cleanliness for a sterile environment for the residents.
  • Actively complied with all health department regulations and fixed any issues immediately.
  • Checked in deliveries and signed off on products received.
  • Supported other areas of the dining room such as setup, cleanup, prep work of certain food items, and front of house equipment maintenance.
  • Assisted management with menu development to please the residents and keep them happy and healthy.
  • Operated a separate dining experience in the adjoining skilled nursing department solely on many occasions.
  • Assisted in private dining set up for special occasions for residents or management meetings.
  • Participated in throwing mixers for the residents with the Activities staff for increased resident enjoyment.
  • Properly labeled and kept organized records of food items as directed by the local Health Department.
Education
Bachelor of Science: Resort And Hospitality Management , Expected in 08/2017 to Florida Gulf Coast University - Fort Myers, FL
GPA:
High School Diploma: , Expected in 06/2011 to Marathon High School - Marathon, FL,
GPA:

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Resume Overview

School Attended

  • Florida Gulf Coast University
  • Marathon High School

Job Titles Held:

  • Customer Service Specialist
  • Room Service Server
  • Hostess
  • Lead Server

Degrees

  • Bachelor of Science
  • High School Diploma

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