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Customer Service Specialist/Behavioral Health Technician Resume Example

Resume Score: 80%

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Leticia
Rodriguez
Professional Summary

Hardworking Customer Service Representative with 10 years of experience working with customer and client. Trained in project and time management with extensive knowledge of customer services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Competent tech knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.

Skills
  • Customer service experience
  • Customer service awareness
  • Health and wellness
  • Activity monitoring
  • Patient Assistance
  • Customer service
  • Stocking and Replenishing
  • Store management
  • Customer service support
  • Customer service understanding
  • Patient Care
  • Client transportation
  • Security procedures knowledge
  • Problem resolution
  • Cash Drawer Management
Education
St. Augustine CollegeChicago, IL06/1997Associate of Arts: Liberal Arts And Sciences
East Aurora High SchoolAurora, Il05/1979High School Diploma
Rasmussen College -Brandon, FLBachelor of Science: Human Services
Work History
Centerstone Of Florida- Customer Service Specialist/Behavioral Health Technician
Bradenton, FL03/2015 - Current
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded product or service failure complaints and notified appropriate departments.
Centerstone OfFlorida- Behavioral Health Technician
Bradenton, FL03/2015 - Current
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every 15 min and 30min to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Performed client intake procedures according to internal standards for all new admissions.
  • Searched resident belongings prior to and during stays.
  • Prepared and submitted daily client shift note reports to management.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Facilitated on-site activities, support groups and outings for clients.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Ensured that clients and families were treated with respect and dignity.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Charted on each patient daily.
Home Depot- Customer Service Cashier
Bradenton, FL03/2013 - 06/2015
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Family Dollar Stores Inc.- Store Manager
Bradenton, FL03/2001 - 03/2009
  • Created work schedules according to sales volume and number of employees.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Provided current employees options for additional training opportunities.
  • Supervised payroll corrections for accuracy and duplications.
  • Trained and managed associates in customer service and sales techniques.
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Resume Overview

Companies Worked For:

  • Centerstone Of Florida
  • Centerstone OfFlorida
  • Home Depot
  • Family Dollar Stores Inc.

School Attended

  • St. Augustine College
  • East Aurora High School
  • Rasmussen College -

Job Titles Held:

  • Customer Service Specialist/Behavioral Health Technician
  • Behavioral Health Technician
  • Customer Service Cashier
  • Store Manager

Degrees

  • Associate of Arts : Liberal Arts And Sciences
    High School Diploma
    Bachelor of Science : Human Services

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