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Customer Service Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Milieu Counselor focused on building strong and supportive relationships with clients, staff and management. Experienced Server with 5+ years fine dining experience. Successful track record of building repeat clientèle. edit
Highlights
  • Resilient under pressure while remaining professional
  • Problem Analysis and Problem Solving
  • MS Windows and Office proficient
  • Quick learner and very adaptible 
  • Strong client relations
  • Cash flow management
  • Positive and optimistic
  • Self-sufficient and confident
  • Effective listening and following directives
  • Passion for learning and retaining information
  • Experienced and Knowledgeable 
Experience
Customer Service Specialist, 07/2014 to 2017
ManitowocWinston Salem, NC,
  • Advanced technical support  for cable, digital phones services and high speed internet (Wireless)
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow. 
  • Demonstrated mastery of customer service call script within specified time frames
  • Dual Billing and repair system specialist.
Server, 08/2013 to 04/2014
Lifewell Senior LivingVolente, TX,
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Responsible for all garnishes for main courses, pasta, soups and potages.
  • Filled beverage and ice dispensers.
  • Executed daily production lists and goals.
  • Performed all transactions in a cordial, efficient and professional manner.
  • Prepared checks itemizing total meal costs and sales taxes.
Shift Supervisor, 10/2008 to 07/2011
Chenega CorporationNatick, MA,
  • Promoted good behavior by using the positive reinforcement method.
  • Administered medication and minor first aid to sick and injured students.
  • Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
  • Consulted with clients when developing long term treatment plan goals and objectives.
  • Counseled clients to help them understand and overcome personal, social and behavioral problems.
Regional Shift Supervisor, 02/2008 to 06/2009
Circle K Stores, Inc.Fort Lupton, CO,
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Assisted patients with daily functions.
  • Delivered in-home care to disabled children and adults.
  • Ensured safety and well-being of patients.
  • Assisted patients with bathing, dressing, hygiene and grooming.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.
Guest Services Specialist and Trainers, 09/2007 to 02/2008
TargetCity, STATE,
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Lead Customer Service Rep, 04/2007 to 07/2007
LogisticareCity, STATE,
  • Managed call center from initial start-up to full operational status.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed high call volume with tact and professionalism.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • edit.
Education
Associate of Arts: Criminal Justice, Expected in 2002
Florence-Darlington Techincal College - Florence, SC
GPA:
Criminal Justice
High School Diploma: , Expected in 2000
Mullins High School - Mullins, SC
GPA:
Skills
 Call center, Cash flow, consultation, Creative problem solver, resolving customer complaints, addressing customer concerns, clients, client relations, customer satisfaction, Customer Service, delivery, emotional support, first aid, home care, MS Office, MS Windows, bathing, progress, psychiatrist, quality, Quick learner, safety, sales, supervision, taxes, telephone, treatment plan, treatment plans

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Florence-Darlington Techincal College
  • Mullins High School
Job Titles Held:
  • Customer Service Specialist
  • Server
  • Shift Supervisor
  • Regional Shift Supervisor
  • Guest Services Specialist and Trainers
  • Lead Customer Service Rep
Degrees
  • Associate of Arts
  • High School Diploma