Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Milieu Counselor focused on building strong and supportive relationships with clients, staff and management. Experienced Server with 5+ years fine dining experience. Successful track record of building repeat clientèle.
Resilient under pressure while remaining professional
Problem Analysis and Problem Solving
MS Windows and Office proficient
Quick learner and very adaptible
Strong client relations
Cash flow management
Positive and optimistic
Self-sufficient and confident
Effective listening and following directives
Passion for learning and retaining information
Experienced and Knowledgeable
Customer Service Specialist08/2014 to 01/2017Company NameCity, State
Advanced technical support for cable, digital phones services and high speed internet (Wireless)
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Demonstrated mastery of customer service call script within specified time frames
Dual Billing and repair system specialist.
Server09/2013 to 05/2014Company NameCity, State
Assisted in maintaining preparation and service areas in a sanitary condition.
Responsible for all garnishes for main courses, pasta, soups and potages.
Filled beverage and ice dispensers.
Executed daily production lists and goals.
Performed all transactions in a cordial, efficient and professional manner.
Prepared checks itemizing total meal costs and sales taxes.
Shift Supervisor10/2008 to 07/2011Company NameCity, State
Promoted good behavior by using the positive reinforcement method.
Administered medication and minor first aid to sick and injured students.
Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
Consulted with clients when developing long term treatment plan goals and objectives.
Counseled clients to help them understand and overcome personal, social and behavioral problems.
Regional Shift Supervisor02/2008 to 06/2009Company NameCity, State
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Took and recorded patients' temperature, pulse and blood pressure.
Assisted patients with daily functions.
Delivered in-home care to disabled children and adults.
Ensured safety and well-being of patients.
Assisted patients with bathing, dressing, hygiene and grooming.
Completed all daily living tasks to enhance the quality of life of elderly patients.
Guest Services Specialist and Trainers09/2007 to 02/2008Company NameCity, State
Resolved associate, tool and service delivery issues revealed by statistical reports.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Lead Customer Service Rep04/2007 to 07/2007Company NameCity, State
Managed call center from initial start-up to full operational status.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Gathered and verified all required customer information for tracking purposes.
Managed high call volume with tact and professionalism.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Associate of Arts: Criminal Justice2002Florence-Darlington Techincal CollegeCity, StateCriminal Justice
High School Diploma2000Mullins High SchoolCity, State
Call center, Cash flow, consultation, Creative problem solver, resolving customer complaints, addressing customer concerns, clients, client relations, customer satisfaction, Customer Service, delivery, emotional support, first aid, home care, MS Office, MS Windows, bathing, progress, psychiatrist, quality, Quick learner, safety, sales, supervision, taxes, telephone, treatment plan, treatment plans
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Clear contact info
Florence-Darlington Techincal College
Mullins High School
Job Titles Held:
Customer Service Specialist
Regional Shift Supervisor
Guest Services Specialist and Trainers
Lead Customer Service Rep
Associate of Arts : Criminal Justice 2002 High School Diploma 2000
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