Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Summary
Flexible representative with 3 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Skills
|
|
Experience
Customer Service Specialist, 01/2018 to Current
Manitowoc – Salt Lake City, UT,
Manitowoc – Salt Lake City, UT,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Supervised team of 20 customer service and front-line personnel meeting needs of more than 700 customers per day.
- Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Assisted 800 customers per month, greeting with upbeat attitude and providing outstanding costumer service.
- Cross-trained staff members, resulting in increase customer satisfaction ratings.
- Handled customer complaints promptly and effectively.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Ranked as most effective in First call resolution out of 125 representatives.
- Followed and reinforced HIPPA regulations to keep branch in compliance with standards.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted in training and motivating new employees.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ranked in top percentile for customer satisfaction among 125 competing representatives.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Exceeded company productivity standards by on consistent basis, handling more than Requested % of quota each day.
- Prepared, completed and processed customer account forms and database changes.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Insurance Agent, 12/2017 to 12/2018
Assured Partners – Austin, TX,
Assured Partners – Austin, TX,
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Provided quick turnaround time when customers called with questions, usually within minuets.
- Analyzed customer needs and provided best options, upselling products and services.
- Resolved issues quickly through meticulous research.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Cultivated professional relations to establish long-term profitable partnerships.
- Delivered outstanding customer service and built rapport with clients.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Cultivated lasting professional relationships, which created continuous client referral streams within community.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
Food Service Worker, 06/2017 to 12/2017
Providence Health & Services – Tigard, OR,
Providence Health & Services – Tigard, OR,
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Cleaned work areas, equipment and utensils.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Upheld food safety standards at all times.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Floated in food-prep area to identify support tasks and receive assignments from cooks.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Maintained order and cleanliness of work areas in conformance with health codes.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Distributed supplies, utensils and portable equipment.
- Monitored inventory and promptly reported items that needed to be reordered.
- Kept work areas, utensils and pans cleaned and sanitized.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
- Thoroughly cleaned and sanitized dining ware and kitchen equipment.
- Protected food from spoilage by storing according to safety procedures.
- Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
Education and Training
High School Diploma: , Expected in 05/2017
Rockledge Senior High School - Rockledge, FL
Rockledge Senior High School - Rockledge, FL
Associate of Arts: Psychology, Expected in 01/2024
Eastern Florida State College - Cocoa, FL
Eastern Florida State College - Cocoa, FL
Additional Information
References
Ttech Team leader Jean Perez: +1 (XXX) 446-9370
Ttech Team lead Kathie Thelin: +1 (530) 205-7937
Family Friend Marcia Hamilton +1 (631) 662-5938
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
- Word Choice
Resume Overview
School Attended
- Rockledge Senior High School
- Eastern Florida State College
Job Titles Held:
- Customer Service Specialist
- Insurance Agent
- Food Service Worker
Degrees
- High School Diploma
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:
