- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Flexible representative with 3 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
- Customer relations
- Data evaluation
- Project management
- Conflict mediation
- Conflict resolution
- Senior leadership support
- Process optimization
- Quality control
- Inbound and outbound calling
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- High-energy attitude
- Customer regulations knowledge
- Microsoft Office expertise
- Business development understanding
- Employee coaching
- Customer service
- Call center experience
- Technologically savvy
- Project management abilities
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Customer Service Specialist, 01/2018 to Current
Manitowoc – Salt Lake City, UT,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Supervised team of 20 customer service and front-line personnel meeting needs of more than 700 customers per day.
- Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Assisted 800 customers per month, greeting with upbeat attitude and providing outstanding costumer service.
- Cross-trained staff members, resulting in increase customer satisfaction ratings.
- Handled customer complaints promptly and effectively.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Ranked as most effective in First call resolution out of 125 representatives.
- Followed and reinforced HIPPA regulations to keep branch in compliance with standards.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted in training and motivating new employees.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ranked in top percentile for customer satisfaction among 125 competing representatives.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Exceeded company productivity standards by on consistent basis, handling more than Requested % of quota each day.
- Prepared, completed and processed customer account forms and database changes.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Insurance Agent, 12/2017 to 12/2018
Assured Partners – Austin, TX,
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Provided quick turnaround time when customers called with questions, usually within minuets.
- Analyzed customer needs and provided best options, upselling products and services.
- Resolved issues quickly through meticulous research.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Cultivated professional relations to establish long-term profitable partnerships.
- Delivered outstanding customer service and built rapport with clients.
- Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Cultivated lasting professional relationships, which created continuous client referral streams within community.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
Food Service Worker, 06/2017 to 12/2017
Providence Health & Services – Tigard, OR,
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Cleaned work areas, equipment and utensils.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Upheld food safety standards at all times.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Floated in food-prep area to identify support tasks and receive assignments from cooks.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Maintained order and cleanliness of work areas in conformance with health codes.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Distributed supplies, utensils and portable equipment.
- Monitored inventory and promptly reported items that needed to be reordered.
- Kept work areas, utensils and pans cleaned and sanitized.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
- Thoroughly cleaned and sanitized dining ware and kitchen equipment.
- Protected food from spoilage by storing according to safety procedures.
- Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
High School Diploma: , Expected in 05/2017
Rockledge Senior High School - Rockledge, FL
GPA:
Associate of Arts: Psychology, Expected in 01/2024
Eastern Florida State College - Cocoa, FL
GPA:
References
Ttech Team leader Jean Perez: +1 (XXX) 446-9370
Ttech Team lead Kathie Thelin: +1 (530) 205-7937
Family Friend Marcia Hamilton +1 (631) 662-5938
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