Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Flexible representative with 3 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Customer relations
  • Data evaluation
  • Project management
  • Conflict mediation
  • Conflict resolution
  • Senior leadership support
  • Process optimization
  • Quality control
  • Inbound and outbound calling
  • High-energy attitude
  • Customer regulations knowledge
  • Microsoft Office expertise
  • Business development understanding
  • Employee coaching
  • Customer service
  • Call center experience
  • Technologically savvy
  • Project management abilities
Experience
Customer Service Specialist, 01/2018 to Current
ManitowocSalt Lake City, UT,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Supervised team of 20 customer service and front-line personnel meeting needs of more than 700 customers per day.
  • Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Assisted 800 customers per month, greeting with upbeat attitude and providing outstanding costumer service.
  • Cross-trained staff members, resulting in increase customer satisfaction ratings.
  • Handled customer complaints promptly and effectively.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Ranked as most effective in First call resolution out of 125 representatives.
  • Followed and reinforced HIPPA regulations to keep branch in compliance with standards.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted in training and motivating new employees.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Ranked in top percentile for customer satisfaction among 125 competing representatives.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Exceeded company productivity standards by on consistent basis, handling more than Requested % of quota each day.
  • Prepared, completed and processed customer account forms and database changes.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Insurance Agent, 12/2017 to 12/2018
Assured PartnersAustin, TX,
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Provided quick turnaround time when customers called with questions, usually within minuets.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Resolved issues quickly through meticulous research.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Delivered outstanding customer service and built rapport with clients.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
Food Service Worker, 06/2017 to 12/2017
Providence Health & ServicesTigard, OR,
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Cleaned work areas, equipment and utensils.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Upheld food safety standards at all times.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Floated in food-prep area to identify support tasks and receive assignments from cooks.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Maintained order and cleanliness of work areas in conformance with health codes.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Distributed supplies, utensils and portable equipment.
  • Monitored inventory and promptly reported items that needed to be reordered.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Thoroughly cleaned and sanitized dining ware and kitchen equipment.
  • Protected food from spoilage by storing according to safety procedures.
  • Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
Education and Training
High School Diploma: , Expected in 05/2017
Rockledge Senior High School - Rockledge, FL
GPA:
Associate of Arts: Psychology, Expected in 01/2024
Eastern Florida State College - Cocoa, FL
GPA:
Additional Information

References

Ttech Team leader Jean Perez: +1 (XXX) 446-9370

Ttech Team lead Kathie Thelin: +1 (530) 205-7937

Family Friend Marcia Hamilton +1 (631) 662-5938

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Resume Overview

School Attended

  • Rockledge Senior High School
  • Eastern Florida State College

Job Titles Held:

  • Customer Service Specialist
  • Insurance Agent
  • Food Service Worker

Degrees

  • High School Diploma
  • Associate of Arts

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