Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Expected in 05/2021 Associate of Arts | Criminal Justice College of Lake County , 19351 W Washington St, Grayslake, IL 60030, GPA:
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Received high honors every semester in college for the past three years. I was also awarded the privilege to become a member of the Phi Theta Kappa Honor Society.
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Order and Refund Processing
  • Verbal and Written Communication
  • Creative Problem Solving
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Inbound and Outbound Calling
  • Patient and Empathetic
  • Business Development
  • Billing Adjustments and Refunds
  • Administrative and Office Support
  • Excellent Attention to Detail
  • Time Management
  • Invoice Preparation and Processing
  • Computer Proficiency
Work History
06/2019 to Current Customer Service Specialist Manitowoc | Shady Grove, PA,
  • Answered average of sixty calls, and emails per day, addressing customer inquiries, solving problems and providing subscription information.
  • Assisted in signing up new customers, retrieving customer data, presenting relevant magazine information and cancelling services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
07/2018 to 12/2019 Guest Service Representative B.F. Saul Company Hospitality | Boca Raton, FL,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Assisted customers by furnishing information and directions to various areas of the store depending on what they were looking to shop for.
  • Provided customers with above-and-beyond service, including making sure that the guest service line was reduced efficiently at all times.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained transaction security by verifying payment cards against identification.
07/2018 to 12/2019 Coffee Barista Oneida Indian Nation | Oneida, NY,
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees in groups and in one-on-one scenarios.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
01/2017 to 07/2018 Crew Member Vail Resorts | West Dover, VT,
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas as needed.
  • Supported great dining and meal experiences for guests.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Maintained fast speed of service, especially during rush times.
Professional Working
Limited Working

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School Attended

  • College of Lake County

Job Titles Held:

  • Customer Service Specialist
  • Guest Service Representative
  • Coffee Barista
  • Crew Member


  • Associate of Arts

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