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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Career Overview
To work in a customer service role for a company that is seeking an intelligent, passionate and self-driven individual to join their ranks. Looking for an opportunity to share my talents with a proven track record to identify, lead and conduct inside-sales activities to ensure positive impact on a company's sales figures; a desire for motivating others, can work in diverse manufacturing industries that require technical comprehension; has key strengths include addressing client support issues and helping to ensure that sales goals are met; has a positive attitude and the ability to excel under pressure; Possessing superb communication skills to easily create a positive impression through personal interaction over phone, email, and in person.
Core Strengths
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Trusted key holder
  • MS Windows / Office proficient
  • Customer-focused
  • Account management
  • Operations analysis
  • Positive and friendly
  • Self-motivated
  • Sherry a. ouellette
  • Sherry a. ouellette
Work Experience
Customer Service Specialist02/2013 to 06/2016PremaTech Advanced CeramicsWorcester, MA
  • Responsible for being the face of the company to the customer and supporting the revenue growth of the business.
  • Duties: Support sales and engineering in pre-quotation review of customer drawings and specifications.
  • Enter complex purchase agreements into jobboss data base.
  • Follow up to ensure appropriate documentation has been received or actions have been taken when necessary.
  • Responding to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, etc.
  • Communicate with high profile clients.
  • Giving clients support during all stages of production Resolving customer complaints and disputes.
  • Providing customers with technical product information.
  • Meet daily with Quality and Manufacturing Engineers to discuss and resolve problems.
  • Monitor and report on late jobs and quote status activity to executives.
  • Recognize growth with existing business relationships and secure new ones.
  • Conducting follow-up calls.
  • Attend on and offsite customer visits.
  • Attend trade show exhibitions.
Sales Manager09/2008 to 04/2012Mark Optics IncorporatedSanta Ana, CA
  • Recruited numerous companies in which the company had no prior sales history and brought those customers into top 10 in overall sales; while maintaining and establishing growth with existing customer base.
  • Reviewed all incoming requests via email, phone or fax and supplied official quotations in a timely manner.
  • Consistently and successfully resolved quality issues or delivery delays with customers.
  • Sole source to provide technical support to major accounts.
  • Effectively made determination on pricing based on market trend and analysis of competition.
  • Generated new weekly, monthly and yearly reports to track sales and company goals.
  • Created and managed new website development and company brochure.
  • Successfully lead weekly meetings with production, scheduling and quality team.
  • Assigned duties to customer service and shipping personal.
Sales Manager05/1992 to 08/2008United Lens CompanySouthbridge, MA
  • Key in successfully researching and selling alternative materials to increase company's market share while increasing profit.
  • Personally managed numerous key accounts; this required routine conference calls, in house/outside meetings to resolve quality or delivery issues as well as negotiate price in high pressure situations.
  • Increased productivity with creative ideas and immeasurable technical knowledge of department's equipment enabling me to make constant suggestions with engineers and department heads resulting in process improvements.
  • Assigned responsibilities to CRS's and oversaw completion off day to day tasks to ensuring overall customer satisfaction.
  • Maintained high volume inventory levels and accurately forecasted material needs for short and long term.
  • This required excellent communication skills and insight into fast changing market conditions.
  • Largely assisted implementation to become ISO certified; also trained staff on required changes being made to be in compliance with ISO standard.
  • Produced quotes based on knowledge of material costs, manufacturing procedures and profit margins of competition.
  • certifications Blue Print Reading Geometrical Tolerance Reading Conversant with ISO, ANSI and Mil-Spec standards.
Educational Background
Associate Degree: Business Science1998Hesser CollegeManchester, NHGPA: GPA: 3.7Business Science GPA: 3.7
Skills
Account management, Blue Print Reading, brochure, communication skills, excellent communication, Creative problem solver, Resolving customer complaints, clients, customer satisfaction, customer service, data base, delivery, documentation, email, exhibitions, fast, fax, inventory levels, ISO, market trend, market, materials, meetings, Office, MS Windows, Operations analysis, pricing, profit, Quality, Quick learner, Reading, researching, selling, sales, sales and engineering, scheduling, Self-motivated, shipping, technical support, phone, website development
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Resume Overview

Companies Worked For:

  • PremaTech Advanced Ceramics
  • Mark Optics Incorporated
  • United Lens Company

School Attended

  • Hesser College

Job Titles Held:

  • Customer Service Specialist
  • Sales Manager

Degrees

  • Associate Degree : Business Science 1998

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