customer service specialist resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Skills
Customer Data Confidentiality
Accurate Recordkeeping
Ability to Work Independently
Excellent Attention to Detail
Proactive Self-Starter
Personnel Management
Document and Records Management
Billing Adjustments and Refunds
Team-Oriented and Cooperative
Computer Proficiency
Merchandise Orders and Exchanges
Establishing and Maintaining Customer Relationships
Administrative and Office Support
Creative Solutions
Credit Card Applications
Inputting Claims
Customer Service and Assistance
Upbeat and Positive Personality
Efficient and Detail-Oriented
Courteous with a Strong Service Mindset
Issue and Complaint Resolution
Work History
Customer Service Specialist, 08/2014 to 04/2021 Zoetis – , , 3901 Elliot Ave. Springdale AR. 72764
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered central telephone system and directed calls accordingly.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Resolved concerns with products or services to help with retention and drive sales.
Was in charge of shipping and receiving.
Handle all the paperwork on the incoming and outgoing products.
Scheduling service calls and following up with the customers for total satisfaction.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Described product highlights and benefits to help guide purchasing decisions.
Recorded product or service failure complaints and notified appropriate departments.
Increased efficiency and team productivity by promoting operational best practices.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Complied with company policies and procedures by encouraging a positive and effective work environment among employees.
Receptionist, 10/2011 to 02/2014 Fellowship Senior Living – , , 200 E. Highway 264, Bethel Heights, AR. 72764
Confirmed appointments, communicated communicating with clients, and updated client records.
Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Answered central telephone system and directed calls accordingly.
Kept reception area clean and neat to give visitors a positive first impression.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Sorted, received, and distributed mail correspondence between departments and personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled and confirmed appointments and meetings for the senior management team.
Coordinated catering and set up conference rooms for corporate and client meetings.
Responded to inquiries from callers seeking information.
Troubleshoot, copy machines and printers and scheduled service as needed.
Receptionist, 01/2011 to 09/2011 Fenwick & West Llp – , , 200 E. Highway 264, Bethel Heights, AR. 72764
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors a positive first impression.
Confirmed appointments, communicated communicating with clients, and updated client records.
Confirmed appointments, communicated with clients, and updated client records.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Answered phones promptly and directed incoming calls to the correct offices.
Sorted, received, and distributed mail correspondence between departments and personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma: , Expected in 07/1987 to High School Enns - Enns. Austria-Europe, GPA:
HBLA-Finished With Excellence: Agriculture And Environmental Engineering, Expected in 07/1989 to HBLA Linz - Linz, Austria-Europe, GPA:
Culinary Art Degree: , Expected in 07/1992 to Konditorei Baumberger - Linz, Austria-Europe, GPA:
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