customer service specialist resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
- Hardworking , accustomed to fast-paced working environments. Quickly and effectively understands, documents and resolves concerns, driving satisfaction while meeting demanding objectives. Well-versed in standards and best practices.
Veteran and professional offering expertise in team leadership, and operations. Ready to leverage 20+-year background to take on new challenge as a member of your team.
Flexible hard worker ready to learn and contribute to team success.
Motivated professional offering value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Skills
- Process optimization
- Customer relations
- QC
- Conflict mediation
- Data evaluation
- Senior leadership support
- Problem Resolution
- Schedule mastery
- In-store support
- Route management
- [Industry] regulations knowledge
- Materials transport
- Business development understanding
- High-energy attitude
- Adaptive team player
- Courteous demeanor
- Store maintenance
- Quality control
- Product organization
- Fleet dispatching
- Problem-solving abilities
- Quality assurance controls
- Stockroom procedures
- Clerical support
- Project management abilities
- Inbound and Outbound Calling
- Shipping and receiving understanding
- Office equipment proficiency
- Performance monitoring
- Training delivery
- Cost control
- Employee relations
- Personnel management
- Rule enforcement
- Customer-oriented
- Operations oversight
- New product delivery
- Client account management
- Policy development
- Self-motivated
- Human Resources
- Project management
- Growth planning
- Networking abilities
- Leadership/communication skills
- Program leadership
- Procedure implementation
- Negotiations expert
- Codes compliance
- Understanding schematics
- Troubleshooting strength
- Mechanical Repair
- Power and hand tool use
- Organizational ability
- Safety-oriented mindset
- System installations
- Reporting and documentation
- Maintenance scheduling
- OSHA
- Mechanical aptitude
- Equipment repair
- Building maintenance
- Safety protocols
- Cleaning and sanitizing
- Supply ordering
- Landscaping and groundskeeping
- Light carpentry
- [Type] equipment maintenance
- General plumbing
- Staff development
- Workforce Management
- Issue and conflict resolution
- Teambuilding
- Reliable and trustworthy
- Data management
- Team management
Education and Training
Eastern Alamance High School Mebane, NC Expected in 2004 ā ā High School Diploma : - :
Experience
Rr Donnelley & Sons - Customer Service Specialist
Manchester, CT, 02/2018 - 09/2021
Manchester, CT, 02/2018 - 09/2021
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Recommended improvements to products and services to mitigate complaints.
- Resolved inquiries to consistently meet performance benchmarks.
- Relayed productive customer feedback to marketing teams.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Led team engaged in delivering assistance to customer service department on daily basis.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Trained new employees on procedures and policies to maximize team performance.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Worked with supervisor to develop customer service improvement initiatives.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Exceeded company productivity standards on consistent basis.
Department Of Defense - WG-9
City, STATE, 01/2012 - 11/2017
City, STATE, 01/2012 - 11/2017
- Maintained clear and safe workspace areas to meet OSHA standards.
- Identified problems during daily work inspections and addressed concerns.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Maintained compliance with internal and regulatory safety standards.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Diagnosed and repaired mechanical issues according to industry standards.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Assessed system operations to identify potential areas requiring maintenance services.
- Removed snow from sidewalks, driveways, and parking areas.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Coordinated product, tool and equipment inventories and maintained tracking records.
- Sprayed insecticides and fumigants to prevent insect and rodent infestation.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Carried out repair work on [Type] equipment, typically returning machines and tools to service ahead of schedule.
- Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
- Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
- Worked with outside vendors to prepare for large system installations and complex repairs.
- Collaborated with team members to assess equipment performance needs.
- Read blueprints and specifications to determine best methods to approach maintenance projects.
- Collaborated with [Job title] to diagnose long-term resolution, rectifying [Type] and [Type] troubleshooting issues.
- Monitored contract crew in [Type] work performed to maintain operations.
U.S. Army Active Duty - Army Soldier
City, STATE, 11/2004 - 02/2012
City, STATE, 11/2004 - 02/2012
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
- Developed expertise in small arms use, care and accountability.
- Provided tactical and technical guidance to facilitate unit duties.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Maintained accurate, updated files on civilian and military personnel in battalion.
- Conducted classes to teach fellow soldiers in platoon about safety and awareness topics.
- Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
- Deployed to areas of civil unrest to provide security services to various fire and police departments and cities.
- Operated artillery equipment to bombard buildings and other enemy strongholds.
- Trained extensively on weaponry, tactics and methods of battle.
- Gathered, sorted and scanned intercepted messages to detect valid intelligence for troop operations.
- Completed visual and operational checks of air refueling and associated systems and equipment.
- Oversaw flight and ground training, internal and external cargo movement, medical evacuations and passenger transport.
- Operated detection equipment to locate, classify and report on enemy contacts.
- Executed SAR operations utilizing sonar, magnetic, mechanical, and acoustic minesweeping systems.
- Directed placement of material handling equipment to accomplish cargo loading and off-loading operations.
- Planned and carried out installation operations for field communications equipment.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Supported work of commissioned officers by implementing new directives and correcting front-line issues.
- Improved behavior by enforcing consistent rules and implementing disciplinary measures.
- Communicated openly and consistently with team members to share goals and update on planned events.
- Worked closely with front-line employees to fully understand every role and better support staff members.
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Resume Overview
School Attended
- Eastern Alamance High School
Job Titles Held:
- Customer Service Specialist
- WG-9
- Army Soldier
Degrees
- High School Diploma
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