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customer service specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am a very enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I have superior customer service skills and I am excellent at communication. Looking for a way to use all my knowledge and skills in one setting. I am extremely friendly, always looking to help someone and determined. I am excited to begin a new challenge with successful team and show them what I offer.

Skills
  • Computer-based dispatch systems
  • Information documentation
  • Police department procedures
  • Customer Service
  • Organization
  • People-oriented
  • Friendly
  • Family-oriented
  • Flexible
  • Business Operations
  • Problem Resolution
  • Entry management
  • Superior communication skills
  • First aid and CPR certified
Experience
Customer Service Specialist, 07/2020 - Current
Mastec Tulsa, OK,
  • Recommended improvements to products and services to mitigate complaints.
  • Resolved average of 450 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Consistently met service team targets and call handling quotas consistently.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Documented conversations with customers to track requests, problems and solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Relayed productive customer feedback to marketing teams.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers regarding needs, addressing concerns.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Described business offerings to customers and facilitated smooth purchases.
911 Telecommunicator, 11/2019 - 05/2020
2 Fellas & A Big Vehicle Broken Arrow, OK,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Managed average of 40 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Responded to emergency calls routed by the automatic distribution system.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Nanny, 09/2016 - 11/2019
The Edge Fitness Clubs Voorhees, NJ,
  • Regulated children's schedules to balance rest, learning and play.
  • Administered medication and minor first aid to sick and injured children.
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
Childcare Provider, 04/2005 - 07/2016
Bioplus Specialty Pharmacy Altamonte Springs, FL,
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Incorporated music and art activities to encourage creativity and expression.
  • Provided exceptional care to groups of up to 20 children between ages 0 and 12.
  • Secured indoor and outdoor premises to protect children under care.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Kept children safe and secure at all times.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Maintained organized and clean classroom and work areas.
  • Organized and planned age-appropriate lessons involving reading, crafts, experiments and projects.
  • Enforced rules to teach manners and maintain safe environment.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
Pharmacy Technician, 04/2003 - 02/2005
Bioplus Specialty Pharmacy Oakdale, PA,
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Prepared prescription transfers to other pharmacies.
  • Entered patient and medication information into computer to generate prescription labels.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Accurately selected, measured and combined prescription components to prepare custom orders.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Pharmacy Technician, 06/1995 - 10/2001
Farm Fresh City, STATE,
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Prepared prescription transfers to other pharmacies.
  • Handled over 250 daily prescription fills.
  • Entered patient and medication information into computer to generate prescription labels.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Accurately selected, measured and combined prescription components to prepare custom orders.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Education and Training
High School Diploma: , Expected in 05/1997
-
Emmanuel Tabernacle Christian Academy - Virginia Beach, VA,
GPA:
Status -
: 911 Tele-communicator, Expected in 02/2020
-
City of Virginia Beach - Virginia Beach, VA,
GPA:
Status -
: Pharmacy, Expected in
-
Ashworth University - ,
GPA:
Status -

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Resume Overview

School Attended

  • Emmanuel Tabernacle Christian Academy
  • City of Virginia Beach
  • Ashworth University

Job Titles Held:

  • Customer Service Specialist
  • 911 Telecommunicator
  • Nanny
  • Childcare Provider
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Some College (No Degree)

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