, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a very enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I have superior customer service skills and I am excellent at communication. Looking for a way to use all my knowledge and skills in one setting. I am extremely friendly, always looking to help someone and determined. I am excited to begin a new challenge with successful team and show them what I offer.
Skills
Computer-based dispatch systems
Information documentation
Police department procedures
Customer Service
Organization
People-oriented
Friendly
Family-oriented
Flexible
Business Operations
Problem Resolution
Entry management
Superior communication skills
First aid and CPR certified
Experience
07/2020 to CurrentCustomer Service SpecialistMastec | Tulsa, OK,
Recommended improvements to products and services to mitigate complaints.
Resolved average of 450 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Consistently met service team targets and call handling quotas consistently.
Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
Assisted customers in making payments on accounts and setting up payment plans.
Documented conversations with customers to track requests, problems and solutions.
Relayed productive customer feedback to marketing teams.
Answered customers' questions and addressed problems and complaints in person and via phone.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Consulted with customers regarding needs, addressing concerns.
Upheld strict quality control policies and procedures during customer interactions.
Described business offerings to customers and facilitated smooth purchases.
11/2019 to 05/2020911 Telecommunicator2 Fellas & A Big Vehicle | Broken Arrow, OK,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Managed average of 40 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Responded to emergency calls routed by the automatic distribution system.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
09/2016 to 11/2019NannyThe Edge Fitness Clubs | Voorhees, NJ,
Regulated children's schedules to balance rest, learning and play.
Administered medication and minor first aid to sick and injured children.
Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
Modeled appropriate social behaviors and encouraged concern for others.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
04/2005 to 07/2016Childcare ProviderBioplus Specialty Pharmacy | Altamonte Springs, FL,
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Incorporated music and art activities to encourage creativity and expression.
Provided exceptional care to groups of up to 20 children between ages 0 and 12.
Secured indoor and outdoor premises to protect children under care.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
Balanced schedules to provide optimal rest, play and educational periods.
Kept children safe and secure at all times.
Developed and implemented lesson plans based on ages and abilities of class children.
Maintained organized and clean classroom and work areas.
Organized and planned age-appropriate lessons involving reading, crafts, experiments and projects.
Enforced rules to teach manners and maintain safe environment.
Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
04/2003 to 02/2005Pharmacy TechnicianBioplus Specialty Pharmacy | Oakdale, PA,
Transmitted claims to insurance companies for payment and reconciled EOBs.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Interpreted and processed medication orders under supervision of pharmacist.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Prepared prescription transfers to other pharmacies.
Entered patient and medication information into computer to generate prescription labels.
Dispensed medications to patients in accordance with pharmacist orders.
Efficiently responded to voicemails from healthcare providers and customers.
Accurately selected, measured and combined prescription components to prepare custom orders.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
06/1995 to 10/2001Pharmacy TechnicianFarm Fresh | City, STATE,
Transmitted claims to insurance companies for payment and reconciled EOBs.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Interpreted and processed medication orders under supervision of pharmacist.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Prepared prescription transfers to other pharmacies.
Handled over 250 daily prescription fills.
Entered patient and medication information into computer to generate prescription labels.
Dispensed medications to patients in accordance with pharmacist orders.
Efficiently responded to voicemails from healthcare providers and customers.
Accurately selected, measured and combined prescription components to prepare custom orders.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Education and Training
Expected in 05/1997High School Diploma | Emmanuel Tabernacle Christian Academy, Virginia Beach, VA, GPA:
Expected in 02/2020 | 911 Tele-communicatorCity of Virginia Beach , Virginia Beach, VA, GPA:
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