customer service specialist resume example with 4+ years of experience
Effective Retail Associate with 4 year and 3 moths of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. I also, learn very quick on different positions. I can multi-task at the same time. Personable and dedicated Customer Service Representative with extensive experience in Lowe's, FS.com and Radnet . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Talented Scheduling Specialist ready to bring 1 year of experience to challenging new role at Radnet. Knowledgeable about making a high volume of calls and overcoming issues with a persuasive and firm communication style. Versed in business operations and scheduling requirements.
- Effective communication
- Customer relationship management
- Bilingual Spanish and English
- Sales techniques
- Call center experience
- Organizational strengths
- Shipping and receiving understanding
- In-store support
- Payment processing
- Credit card payment processing
- Quality control
- Hospital standards
- Patient relations
- Memorizing product codes
- Problem solving
- Outstanding cleanliness
- Customer service oriented
- Computer proficiency
- Multitasking and prioritization
- Strong team member
- Service prioritization
- Computer skills
- Microsoft Office
- New Product Information
- Shipping and Receiving
- Invoice Processing
- Professional telephone demeanor
- Schedule management expertise
- Outbound calling
Graham, WA, 11/2021 - Current
- Created new accounts and updated existing accounts with most current details.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Completed timely changes and updates to schedules in central scheduling system.
- Provided reminder calls to clients prior to scheduled visits.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Carlsbad, CA, 08/2019 - 11/2021
- Recommended improvements to products and services to mitigate complaints.
- Relayed productive customer feedback to marketing teams.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Documented conversations with customers to track requests, problems and solutions.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated emails knowledge through phone calls and chats.
Petersburg, IL, 07/2018 - 08/2019
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Reviewed customer data to assess current issues and determine potential solutions
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Worked closely with front-end staff to assist customers.
- Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders - Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow - Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts - Developed clear, concise, and understandable courses that were used by trainers in worldwide locations throughout the company.
- Consistently maintained high customer satisfaction ratings.
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Resume Overview
School Attended
- Delaware Technical And Community College
Job Titles Held:
- Customer Service Specialist
- Customer Service Representative
- Customer Service Associate
Degrees
- Some College (No Degree)
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