Dedicated Customer Service Specialist in a corporate setting while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
offering a 3-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Skills
Customer service
Microsoft Office expertise
High-energy attitude
Shipping and receiving understanding
Administrative support
Call center experience
Quality assurance
Scheduling and calendar management
Billing and invoicing
Data entry
Document control
Spreadsheet development
Team collaboration
Professional and mature
Database entry
Dedicated team player
Time and labor control
Database organization
Organization and efficiency
Detail-oriented
Maintaining cleanliness
CRM and office management software
Resolving discrepancies
Recordkeeping and bookkeeping
Excel spreadsheets
Faxing documents
Microsoft
Data entry documentation
Experience
01/2019 to 03/2020
Customer Service SpecialistMcdonald's – Fort Mill, SC,
Reviewed account and service histories to identify trends and issues.
Billing of service orders
Evaluated customer account information to assess current issues and determine potential solutions.
Contacted MFG for pricing and availability for parts.
Consulted with customers to determine best methods to resolve service and billing issues.
Service orders scheduled and assisted 10 technicians on routing calls..
Documented conversations with customers to track requests, problems and solutions.
Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
Entered PO'S
Communicated with multiple manufacturers and warranty companies
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Delivered fast, friendly and knowledgeable service for routine questions.
Consulted with customers regarding warranties needs, addressing service concerns.
09/2017 to 01/2019
Lead BaristaKimpton Hotels – Alexandria, VA,
Prepared more than 70 drinks per shift with high accuracy and consistently strong customer satisfaction.
Memorized official and off-menu preparations to serve all customer beverage desires.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
10/2013 to 01/2016
Bar ManagerMoonrise Hotel – Saint Louis, MO,
Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Worked with management to plan and implement special events to boost customer numbers and profits.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar members with current expertise.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Maximized employee morale and corrected performance issues in accordance with established standards.
Trained 3 staff members to enhance customer service and increase profits through suggestive selling.
Improved customer base 55% through engaging in friendly chat with 20 or more members daily.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Monitored cash intake to eliminate discrepancies.
05/2010 to 08/2015
Assistant ManagerArdene – Auburn, MA,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Organized schedules, workflows and shift coverage to meet expected business demands.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education and Training
Expected in 05/2003
High School Diploma: Jeannette Senior High School - Jeannette, PA GPA:
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