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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Summary

Driven Program Director successful at overseeing cost-effective, high-quality programs. Offering extensive experience in managing well-run operations and achieving solid results. Effective at building and maintaining loyal customer base to maintain consistent revenue streams. Proficient in Microsoft and Mindbody software use. Offering exceptional communication and organizational skills combined with industrious, personable and entrepreneurial nature.

Skills
  • Contract review and recommendations
  • Solutions development
  • Process improvement strategies
  • Performance reporting
  • Staff training and development
  • Computer proficiency
  • Inventory control
  • Team Building/Leadership
  • Product management
  • Client relationships
  • Conflict resolution
  • Data management
  • Customer service
  • Microsoft Office, Excel, and PowerPoint proficiency
  • Report generation
  • Product organization
  • Sales expertise
  • Sales closing
  • Relationship selling
  • Product and service knowledge
  • Goal setting
  • Customer retention
  • Sales planning and implementation
  • Strategies and goals
Experience
Company Name | City, StateCustomer Service Specialist01/2020 - 04/2020
  • Directed day-to-day front desk operations to ensure fair opportunities for all designers
  • Answered front desk phone and helped with customer service
  • Organized filing system to create an easier system to reference
  • Analyzed some financial reports
  • Helped keep up on customer service of incoming and outgoing orders with weekly meetings with designers
  • Helped coordinate social media resources and drove posts to increase sales
Company Name | City, StateProgram Director01/2018 - 01/2020
  • Assessed projected business demands and maintained adequate employee coverage.
  • Outlined and directed all new projects for employee teams.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction. Reviewed account and service histories to identify trends and issues.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Maintained efficient, high-quality services while adhering to budget limitations.
  • Greeted and assisted all customers daily in high-traffic retailer. Tracked, recorded and reported customer satisfaction data for each shift.
  • Met with customers to discuss options for selection of products and services. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Cross-trained staff members, resulting in 75% increase in customer satisfaction ratings.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Addressed customer service inquiries quickly and accurately.
  • Addressed multiple website inquiries per day, converting many into renewal customers.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Company Name | City, StateOffice Manager01/2016 - 12/2017
  • Assisted in training administrative staff and interns.
  • Assisted with medical billing and communication between insurance companies, the doctor, and the patients, and collected on balances responsible to the patient.
  • Managed office flow, including all scheduling and taking calls.
  • Upkeep of cleaning and inventory.
Company Name | City, StatePatient Service Representative01/2015 - 01/2016
  • Scheduled patient appointments to explain the operations of medical devices to help with healing and pain management.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations, began the billing process for the company internally.
  • Verified insurance coverage for medical equipment.
  • Answered patient questions and fielded complaints.
  • Increased sales threefold and increased amount of business within my territory.
Education and Training
American Dream Real Estate School | CityLicense in Real Estate06/2020
Front Range Community College | CityInterior Design05/2020
Accomplishments
  • Consistently generated additional revenue through skilled sales techniques.
  • Acquired over 100 new customers in 1 year.
  • Served as key contributing member to Leadership team.
Personal Information

Currently in school full time for Interior Design and looking to obtain my Real Estate license to build a business and foster success.

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Resume Overview

School Attended

  • American Dream Real Estate School
  • Front Range Community College

Job Titles Held:

  • Customer Service Specialist
  • Program Director
  • Office Manager
  • Patient Service Representative

Degrees

  • License in Real Estate
    Interior Design

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