Customer Service Specialist Resume Example
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CUSTOMER SERVICE SPECIALIST
Skills
- 60-70 WPM with 98% accuracy
- Detail oriented
- Impeccable writing and verbal communication skills
- Work well under pressure
- Organized
- Efficient with Microsoft Word and Outlook
- Able to scan documents and handle filing systems
- CLOSING
- Resolving customer concerns
- CUSTOMER SERVICE
- CUSTOMER sERVICE spECIALIST
- Detail oriented
- Filing
- Inventory
- Legal
- Management training
- Outlook
- 98
- Microsoft Word
- Paralegal
- SALES
- Self-Motivated
- Speak Spanish
- Spanish
- 70 WPM
- Verbal communication skills
- Communications
- Customer Service
- Stock Rotation
- MS Office
Education and Training
08/2017
GED
Indian River State CollegeCity, State
Expected in 05/2021
Associate of Science
Indian River State CollegeCity, State
- 3.72 GPA
- Completed coursework in torts, legal research 1 & 2 and contracts.
- Honor Roll from Fall 2018 to current.
- Dean's List Honoree Fall 2018 to current.
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Seeking a role with increasing responsibility and room for advancement. Looking in the legal field, hoping to be a paralegal while I work for my masters in law and complete the bar.
Experience
Customer Service SpecialistMunich Re | Seattle , WA02/2019 - 08/2019
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Trained new employees on cash register and customer service positions to support team efficiency.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained revenue streams by exhausting every option before offering refunds.
- Reviewed account and service histories to identify trends and issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Recommended improvements to products and services to mitigate complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Relayed productive customer feedback to marketing teams.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to determine the best methods to resolve service and billing issues.
Crew MemberFreebirds | Conroe , TX07/2014 - 02/2016
- Handled all delegated tasks, including stocking and order taking.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Utilized POS to take orders, cash-out out orders, and to lock-in and out during scheduled hours.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through computer and hands-on training.
- Attended departmental meetings, providing feedback to enhance future performance.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
Retail Sales AssociateVail Resorts | Beaver Creek , CO06/2015 - 07/2015
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
- Provided every customer with professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Initiated friendly conversation with each customer to determine the level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
CashierHyatt | Aurora , CO07/2013 - 07/2014
- Read weekly sales inserts and monitored price changes.
- Provided assistance with purchases, locating items, and signing up for rewards programs.
- Helped customers find specific products, answering questions, and offering advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues regarding customer complaints and escalated worsening concerns to customer service for remediation.
- Welcomed customers, offering assistance to help find necessary store items.
- Troubleshot and resolved issues with cash registers, card scanners, and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers.
Interests
Activities
, I have always had a passion for law and the legal system. In my younger years I was in ROTC from middle school to my first year of high school. I volunteered throughout my youth to help with parades arranged by my town in Fort Lauderdale. I also helped set up school activities and assembly. I was a student aid in 8th grade for special need kids during P.E. I am big into reading and also into gaming.
2
Languages
Speak Spanish fluently; Writing Spanish at a moderate level
Self-Motivated
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Resume Overview
School Attended
- Indian River State College
Job Titles Held:
- Customer Service Specialist
- Crew Member
- Retail Sales Associate
- Cashier
Degrees
- GED
Associate of Science
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