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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Skills
  • 60-70 WPM with 98% accuracy
  • Detail oriented
  • Impeccable writing and verbal communication skills
  • Work well under pressure
  • Organized
  • Efficient with Microsoft Word and Outlook
  • Able to scan documents and handle filing systems
  • CLOSING
  • Resolving customer concerns
  • CUSTOMER SERVICE
  • CUSTOMER sERVICE spECIALIST
  • Detail oriented
  • Filing
  • Inventory
  • Legal
  • Management training
  • Outlook
  • 98
  • Microsoft Word
  • Paralegal
  • SALES
  • Self-Motivated
  • Speak Spanish
  • Spanish
  • 70 WPM
  • Verbal communication skills
  • Communications
  • Customer Service
  • Stock Rotation
  • MS Office
Education and Training
08/2017
GED
Indian River State CollegeFt. Pierce, FL
Expected in 05/2021
Associate of Science
Indian River State CollegeFt. Pierce, FL
  • 3.72 GPA
  • Completed coursework in torts, legal research 1 & 2 and contracts.
  • Honor Roll from Fall 2018 to current.
  • Dean's List Honoree Fall 2018 to current.
Summary

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Seeking a role with increasing responsibility and room for advancement. Looking in the legal field, hoping to be a paralegal while I work for my masters in law and complete the bar.

Experience
Customer Service SpecialistBest Buy Co Inc. | Melbourne, FL02/2019 - 08/2019
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Trained new employees on cash register and customer service positions to support team efficiency.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Reviewed account and service histories to identify trends and issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Recommended improvements to products and services to mitigate complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Relayed productive customer feedback to marketing teams.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to determine the best methods to resolve service and billing issues.
Crew MemberMcdonalds Corp. | Sebastian, FL07/2014 - 02/2016
  • Handled all delegated tasks, including stocking and order taking.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized POS to take orders, cash-out out orders, and to lock-in and out during scheduled hours.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through computer and hands-on training.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Retail Sales AssociateGap | Vero Beach, FL06/2015 - 07/2015
  • Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
  • Provided every customer with professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Initiated friendly conversation with each customer to determine the level of assistance required.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
CashierPublix | Sebastian, FL07/2013 - 07/2014
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items, and signing up for rewards programs.
  • Helped customers find specific products, answering questions, and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to customer service for remediation.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Troubleshot and resolved issues with cash registers, card scanners, and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
Interests
Activities , I have always had a passion for law and the legal system. In my younger years I was in ROTC from middle school to my first year of high school. I volunteered throughout my youth to help with parades arranged by my town in Fort Lauderdale. I also helped set up school activities and assembly. I was a student aid in 8th grade for special need kids during P.E. I am big into reading and also into gaming. 2
Languages
Speak Spanish fluently; Writing Spanish at a moderate level Self-Motivated
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Resume Overview

Companies Worked For:

  • Best Buy Co Inc.
  • Mcdonalds Corp.
  • Gap
  • Publix

School Attended

  • Indian River State College

Job Titles Held:

  • Customer Service Specialist
  • Crew Member
  • Retail Sales Associate
  • Cashier

Degrees

  • GED
    Associate of Science

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