Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Order and Refund Processing
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Understanding Customer Needs
  • Creative Problem Solving
  • Computer Proficiency
  • Strong Analytical and Problem Solving Skills
  • Time Management
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Salesforce CRM
  • LiveChat Messaging
  • Complex Product Knowledge
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Billing Adjustments and Refunds
  • Establishing and Maintaining Customer Relationships
Education
University of Advancing Technology Tempe, AZ Expected in : Digital Arts - GPA :
Arkansas State University - Beebe Beebe, AR Expected in : Liberal Arts And General Studies - GPA :
Riverview High School Searcy, AR Expected in 05/1997 High School Diploma : - GPA :
Certifications

Certified Cylinder/ASME Filling Personnel by The State of Arkansas Liquefied Petroleum Gas Board

Work History
Neighbors Credit Union - Customer Service Specialist
Ellisville, MO, 12/2018 - Current
  • Described product highlights and benefits to help guide purchasing decisions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Maintained financial accounts by processing customer adjustments.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Flex - Product Technician
Nashville, TN, 09/2016 - 12/2018
  • Performed general equipment maintenance and repair to minimize downtime.
  • Prepared production documents such as standard operating procedures, manufacturing batch records and productivity reports.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Inspected products and machines to maintain quality and efficiency.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Reviewed production schedules and streamlined processes.
Saic - Bake Shop Operator
Ashburn, VA, 09/2014 - 09/2016
  • Oversaw machines and task execution to implement changes to improve results.
  • Used work instructions and measuring tools to check specifications of finished items.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
  • Supervised and adjusted machinery when necessary, reducing downtime.
  • Reviewed work instructions and schedules to coordinate machine operation and production schedules.
  • Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Southern Star Dish Network - Satellite Technician
City, STATE, 07/2010 - 09/2014
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Fed cables through access holes, attics and floor spaces.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Calibrated newly installed and repaired equipment with tools according to customer needs and package plans.
  • Made daily home visits to inspect, repair or install satellite systems.
  • Configured internet connections, routers and wireless access for devices.
  • Upsold new products to existing and new customers, exceeding goals.
  • Routed home visits and quickly adapted routes based on changing weather and construction to stay on schedule.
  • Set up and programmed devices and educated customers on use.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
  • Responded to service requests during and after business hours.
  • Set up networks and computers for business and residential customers.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Coordinated installation of new users and relocations of existing users.

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Resume Overview

School Attended

  • University of Advancing Technology
  • Arkansas State University - Beebe
  • Riverview High School

Job Titles Held:

  • Customer Service Specialist
  • Product Technician
  • Bake Shop Operator
  • Satellite Technician

Degrees

  • High School Diploma

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