(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Order and Refund Processing
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Understanding Customer Needs
  • Creative Problem Solving
  • Computer Proficiency
  • Strong Analytical and Problem Solving Skills
  • Time Management
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Salesforce CRM
  • LiveChat Messaging
  • Complex Product Knowledge
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative
  • Billing Adjustments and Refunds
  • Establishing and Maintaining Customer Relationships
University of Advancing Technology Tempe, AZ Expected in : Digital Arts - GPA :
Arkansas State University - Beebe Beebe, AR Expected in : Liberal Arts And General Studies - GPA :
Riverview High School Searcy, AR Expected in 05/1997 High School Diploma : - GPA :

Certified Cylinder/ASME Filling Personnel by The State of Arkansas Liquefied Petroleum Gas Board

Work History
Neighbors Credit Union - Customer Service Specialist
Ellisville, MO, 12/2018 - Current
  • Described product highlights and benefits to help guide purchasing decisions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Maintained financial accounts by processing customer adjustments.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Flex - Product Technician
Nashville, TN, 09/2016 - 12/2018
  • Performed general equipment maintenance and repair to minimize downtime.
  • Prepared production documents such as standard operating procedures, manufacturing batch records and productivity reports.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Inspected products and machines to maintain quality and efficiency.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Reviewed production schedules and streamlined processes.
Saic - Bake Shop Operator
Ashburn, VA, 09/2014 - 09/2016
  • Oversaw machines and task execution to implement changes to improve results.
  • Used work instructions and measuring tools to check specifications of finished items.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
  • Supervised and adjusted machinery when necessary, reducing downtime.
  • Reviewed work instructions and schedules to coordinate machine operation and production schedules.
  • Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Southern Star Dish Network - Satellite Technician
City, STATE, 07/2010 - 09/2014
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Fed cables through access holes, attics and floor spaces.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Calibrated newly installed and repaired equipment with tools according to customer needs and package plans.
  • Made daily home visits to inspect, repair or install satellite systems.
  • Configured internet connections, routers and wireless access for devices.
  • Upsold new products to existing and new customers, exceeding goals.
  • Routed home visits and quickly adapted routes based on changing weather and construction to stay on schedule.
  • Set up and programmed devices and educated customers on use.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
  • Responded to service requests during and after business hours.
  • Set up networks and computers for business and residential customers.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Coordinated installation of new users and relocations of existing users.

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School Attended

  • University of Advancing Technology
  • Arkansas State University - Beebe
  • Riverview High School

Job Titles Held:

  • Customer Service Specialist
  • Product Technician
  • Bake Shop Operator
  • Satellite Technician


  • High School Diploma

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