Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Courteous with Strong Service Mindset
Customer Account Management
Multitasking and Prioritization
Building Customer Trust and Loyalty
Upselling Products and Services
Responding to Difficult Customers
Customer Retention Strategies
Order and Refund Processing
Verbal and Written Communication
Upbeat and Positive Personality
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Customer Data Confidentiality
Data Entry and Maintenance
Issue and Complaint Resolution
De-escalation Techniques
Understanding Customer Needs
Creative Problem Solving
Computer Proficiency
Strong Analytical and Problem Solving Skills
Time Management
Inbound and Outbound Calling
Administrative and Office Support
Salesforce CRM
LiveChat Messaging
Complex Product Knowledge
Multi-Line Phone Systems
Excellent Attention to Detail
Team-Oriented and Cooperative
Billing Adjustments and Refunds
Establishing and Maintaining Customer Relationships
Education
University of Advancing TechnologyTempe, AZExpected in ā ā:Digital Arts - GPA:
Arkansas State University - BeebeBeebe, ARExpected in ā ā:Liberal Arts And General Studies - GPA:
Riverview High SchoolSearcy, ARExpected in 05/1997 ā āHigh School Diploma: - GPA:
Certifications
Certified Cylinder/ASME Filling Personnel by The State of Arkansas Liquefied Petroleum Gas Board
Work History
Neighbors Credit Union - Customer Service Specialist Ellisville, MO, 12/2018 - Current
Described product highlights and benefits to help guide purchasing decisions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Handled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
Recorded product or service failure complaints and notified appropriate departments.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Maintained financial accounts by processing customer adjustments.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
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