Customer Service Specialist Resume Example
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CUSTOMER SERVICE SPECIALIST
Summary
I'm looking to apply my knowledge and expertise to a Clerical and/or Customer Service position. Hoping to expand my work experience and acquire more knowledge and experiences.
Especially interested in a position for advancement and increased decision-making
responsibilities.
Skills
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Experience
Customer Service Specialist, Neighbors Credit Union, July 2019-CurrentJennings , MO
- Led team of 10-20 cashiers engaged in delivering assistance to customer service department on daily basis.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Ranked top of our store in credit card sign ups, NSPPs, and donations.
Merchandising Specialist, Nestle International, October 2018-July 2019Houston , TX
- Recommended merchandise to customers based on needs and preferences.
- Created merchandise displays based on planogram.
- Consistently put customers first by handling needs with sense of urgency and compassion.
- Created visual marketing and styled window displays.
- Returned items to shelves and maintained organized appearance.
- Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
- Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
- Planned product displays to increase sales.
- Placed prices and descriptive signage to enhance displays and promote items.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Delegated daily tasks to team members to optimize team productivity.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Customer Service Outfitter, Bass Pro Shops, June 2017-October 2018Boise , ID
- Processed credit card and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers warmly and responded to requests for information.
- Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Helped customer locate and select appropriate merchandise throughout store.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Stayed up to date on current item discounts to support promotions.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Greeted all store customers, offered assistance and thanked each for patronage.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Ranked top of store in credit card sign ups.
Department Supervisor, The Tjx Companies, Inc., October 2015-May 2017Green Bay , WI
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Trained and mentored new associates on department policies and procedures.
- Put together store's large displays.
- Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Managed cash register, refunds and returns.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Placed prices and descriptive signage to enhance displays and promote items.
- Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
Education and Training
GEDGED Prep Classes, , CityStateSeptember 2012
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Resume Overview
School Attended
- GED Prep Classes
Job Titles Held:
- Customer Service Specialist
- Merchandising Specialist
- Customer Service Outfitter
- Department Supervisor
Degrees
- GED
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