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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Summary

I'm looking to apply my knowledge and expertise to a Clerical and/or Customer Service position. Hoping to expand my work experience and acquire more knowledge and experiences.

Especially interested in a position for advancement and increased decision-making

responsibilities.

Skills
  • Customer relations
  • Data evaluation
  • Inbound and outbound calling
  • Retail sales customer service
  • Microsoft Office expertise
  • Technologically savvy
  • Problem-solving abilities
  • Product organization
  • High-energy attitude
  • Sales expertise
  • Freight operations
  • Store maintenance
  • Project management abilities
  • Active listening
  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • Multitasking and prioritization
  • Tech-savvy
  • Flexible
  • PC proficient
  • Self-starter
  • Dedicated team player
  • Strong problem solver
  • Time management
  • Meticulous attention to detail
  • Understands grammar
Experience
Customer Service Specialist, Dick's Sporting Goods, July 2019-CurrentRoseville, MI
  • Led team of 10-20 cashiers engaged in delivering assistance to customer service department on daily basis.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Ranked top of our store in credit card sign ups, NSPPs, and donations.
Merchandising Specialist, Party City Holdco Inc., October 2018-July 2019Madison Heights, MI
  • Recommended merchandise to customers based on needs and preferences.
  • Created merchandise displays based on planogram.
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Created visual marketing and styled window displays.
  • Returned items to shelves and maintained organized appearance.
  • Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Planned product displays to increase sales.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Delegated daily tasks to team members to optimize team productivity.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Customer Service Outfitter, Cabela's, June 2017-October 2018Chesterfield, MI
  • Processed credit card and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers warmly and responded to requests for information.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Stayed up to date on current item discounts to support promotions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Ranked top of store in credit card sign ups.
Department Supervisor, Ollies Bargain Outlet, October 2015-May 2017Roseville, MI
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Trained and mentored new associates on department policies and procedures.
  • Put together store's large displays.
  • Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Managed cash register, refunds and returns.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
Education and Training
GEDGED Prep Classes, , ChesterfieldMISeptember 2012
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Resume Overview

Companies Worked For:

  • Dick's Sporting Goods
  • Party City Holdco Inc.
  • Cabela's
  • Ollies Bargain Outlet

School Attended

  • GED Prep Classes

Job Titles Held:

  • Customer Service Specialist
  • Merchandising Specialist
  • Customer Service Outfitter
  • Department Supervisor

Degrees

  • GED

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