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Customer Service Specialist resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling currency.

With 10 plus years of experience working with sales and services. Trained in project and time management with extensive knowledge of retail fashion and pet grooming and care proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • [Type] support
  • Good communication skills
  • Excellent written and oral com
  • Strong verbal communication
  • Physical education instruction
  • Interviewing
  • Presentations and public speaking
  • Training and develop
  • Wound care
  • Performance monitoring
  • Welcoming guests
  • Brushing and grooming
  • Marketing and advertising
  • Staff training
  • Sorting
  • Strategy implementation
  • Schedule and calendar management
  • Employee management
  • Meeting preparation
  • Sales and marketing strategies
  • Recycling
Education
East Union High School Manteca, CA Expected in 06/1996 High School Diploma : - GPA :
Certifications

Certified in pet grooming, certified kickboxing instructor. Excellent communication and verbal skills, fluent in English and Spanish. R..etail store management experienced.

Work History
Neogen Corporation - Customer Service Specialist
GA, State, 11/2015 - 07/2016
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Attracted potential customers by answering Goodwill Services questions and suggesting information about other products and services.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Carlie C's Iga - Head Pet Groomer
Coats, NC, 10/2012 - 03/2014

Responsible for checking in clients pets, kenneling them and preparing for grooming services as requested by the client.

Provided care for the Dogs/Cats while being placed in their assigned kennel with appropriate hydration and excessive in the duration of their visit.

Made phone calls to clients about upcoming appointments and any special service promotions and discounts or about any incoming product that may fit their pets needs.

Prepared salon for the next business day by servicing with cleansing and sanitation of the salon, grooming station and any tools used for grooming.

Kept a log in the company PC on services performed for that day in the appropriate customer file.

Handled Cash and processed form of payment, assisted with preparing bank deposit for the company, and accompanied the business owner to the bank. participated in any company events as composed by the business owner and any holiday planned event to drive in future clientele to the bussines.

Express Inc. - Store Manager
City, STATE, 05/2001 - 09/2005
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated merchandise and displays to feature new products and promotions.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Created work schedules according to sales volume and number of employees.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Boosted sales by [Number]% by effectively cultivating customer rapport and delivering superior customer service.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Directed construction of product displays on [Timeframe] basis, following corporate planograms, promotions and seasonal trends.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates on product knowledge by using [Type] training tools.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Planned budgets and authorized payments and merchandise returns.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances.
  • Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Submitted orders for new inventory.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed routine store inventories.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Resolved customer service issues promptly.
  • Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.

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Resume Overview

School Attended

  • East Union High School

Job Titles Held:

  • Customer Service Specialist
  • Head Pet Groomer
  • Store Manager

Degrees

  • High School Diploma

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