customer service specialist resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

  • Customer relations
  • Process optimization
  • Credit card payment processing
  • Quality control
  • Call center experience
  • Sales expertise
  • Transportation solution development
  • Clerical support
  • High-energy attitude
  • Problem-solving abilities
  • Retail sales customer service
  • Store maintenance
  • Shipping and receiving understanding
  • Active listening
  • Inbound and outbound calling
Customer Service Specialist, 01/2018 - 12/2019
Neogen Corporation FL, State,
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted in training and motivating new employees.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Assisted customers in making payments on accounts, setting up payment plans when eligible.
  • Handled customer complaints promptly and effectively.
Cleaning Manager, 03/2015 - 12/2017
Jack Morton Worldwide Detroit, MI,
  • Trained staff to follow team standards and use efficient techniques.
  • Checked quality of work regularly through inspections and official assessments.
  • Managed team supplies to maintain budgets and meet work demands.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Applied specific treatments to handle different types of stains.
Operations Coordinator, 02/2013 - 03/2015
Wesgate Timeshare City, STATE,
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Coordinated and planned strategic solutions in sales and service initiatives.
Hostess, Cashier, Customer Service, 05/2010 - 12/2012
Courtyard By Marriott City, STATE,
  • Helped customers find specific products, answered questions and offered advice.
  • Notified servers after seating parties in section for prompt service.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Received payments for [Product or Service] and issued receipts.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Worked closely with front-end staff to assist customers.
Education and Training
: Psychology, Expected in
University John Kennedy - Buenos Aires ,Argentina,
Status -
Teacher: Childrens, Expected in 03/2001
Instituto Superior of Teaching - Buenos Aires ,Argentina,
Status -
High School Diploma: , Expected in 12/1988
Inst Sec Gral Belgrano - Buenos Aires ,Argentina,
Status -
  • Major in [Subject]Account and Administration...
Additional Information

* I work for my Catholic Church from more than 13 years in Services,,,in Prayer Groups, Bible Reading, Choir, Minister of The Altar, Welcoming Members, Marriage Groups, and Healing Services...3rd Carmelite Order,,, Praying and Healing Work to Hospital and more...

* Studying and Praying with the Books Of Heavens...(Luisa Picarreta) Daughter of the Divine Will...more than 3 years...

* Studying The Keys of Enoch...(J.J.Hurtak & Desiree)...and doing Service too...3 years or more,,,

* Certified in Divine Healing Hands, with Dr and Master Zi Gang Sha (Teacher and Spiritual Leader in Soul Healing and Enlightenment) in Love, peace and Harmony Center...

* Praying and Services with Saint Germain in Violet Flame and Transmutation...

* Certified in Dance Therapy...( Healing through the Movement of the Body...and more)

* Certified in E-motions( The Code Of Emotions) with Dr. Bradley Nelson...

And still study on my own different healing techniques for the body, mind and Spirit...and Pray in Service to Humanity...with Kryon and Adironnda...

  • Customer Service Representative Certificate
  • First Aid/CPR
  • CDL, class A & B

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Resume Overview

School Attended

  • University John Kennedy
  • Instituto Superior of Teaching
  • Inst Sec Gral Belgrano

Job Titles Held:

  • Customer Service Specialist
  • Cleaning Manager
  • Operations Coordinator
  • Hostess, Cashier, Customer Service


  • Some College (No Degree)
  • Teacher
  • High School Diploma

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