Customer Service Specialist Resume Example Dillard's

CUSTOMER SERVICE SPECIALIST

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

Skills

Customer relations
Process optimization
Credit card payment processing
Quality control
Call center experience
Sales expertise
Transportation solution development
Clerical support

High-energy attitude
Problem-solving abilities
Retail sales customer service
Store maintenance
Shipping and receiving understanding
Active listening
Inbound and outbound calling

Experience

Dillard'sOrlando, FLCustomer Service Specialist01/2018 to 12/2019

Consulted with customers to determine best methods to resolve service and billing issues.
Assisted in training and motivating new employees.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Assisted customers in making payments on accounts, setting up payment plans when eligible.
Handled customer complaints promptly and effectively.

Royal & TrustDavemport, FLCleaning Manager03/2015 to 12/2017

Trained staff to follow team standards and use efficient techniques.
Checked quality of work regularly through inspections and official assessments.
Managed team supplies to maintain budgets and meet work demands.
Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
Applied specific treatments to handle different types of stains.

Wesgate timeshareOrlando, FLOperations Coordinator02/2013 to 03/2015

Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed daily functions of deskside support, including defining and implementing processes.
Coordinated and planned strategic solutions in sales and service initiatives.

Courtyard by Marriott Orlando, FLHostess, Cashier, Customer Service05/2010 to 12/2012

Helped customers find specific products, answered questions and offered advice.
Notified servers after seating parties in section for prompt service.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Received payments for [Product or Service] and issued receipts.
Processed customer payments quickly and returned exact change and receipts.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Monitored dining area to assess server capacity and accurately estimate wait times.
Worked closely with front-end staff to assist customers.

Education and Training

Some College (No Degree):PsychologyUniversity John Kennedy, Buenos Aires ,Argentina

Teacher:Childrens03/2001Instituto Superior of Teaching, Buenos Aires ,Argentina

High School Diploma12/1988Inst Sec Gral Belgrano, Buenos Aires ,Argentina

Major in [Subject]Account and Administration...

Additional Information

* I work for my Catholic Church from more than 13 years in Services,,,in Prayer Groups, Bible Reading, Choir, Minister of The Altar, Welcoming Members, Marriage Groups, and Healing Services...3rd Carmelite Order,,, Praying and Healing Work to Hospital and more...

* Studying and Praying with the Books Of Heavens...(Luisa Picarreta) Daughter of the Divine Will...more than 3 years...

* Studying The Keys of Enoch...(J.J.Hurtak & Desiree)...and doing Service too...3 years or more,,,

* Certified in Divine Healing Hands, with Dr and Master Zi Gang Sha (Teacher and Spiritual Leader in Soul Healing and Enlightenment) in Love, peace and Harmony Center...

* Praying and Services with Saint Germain in Violet Flame and Transmutation...

* Certified in Dance Therapy...( Healing through the Movement of the Body...and more)

* Certified in E-motions( The Code Of Emotions) with Dr. Bradley Nelson...

And still study on my own different healing techniques for the body, mind and Spirit...and Pray in Service to Humanity...with Kryon and Adironnda...

Certifications

Customer Service Representative Certificate
First Aid/CPR
CDL, class A & B

Resume Overview

Companies Worked For:

Dillard's
Royal & Trust
Wesgate timeshare
Courtyard by Marriott

School Attended

University John Kennedy
Instituto Superior of Teaching
Inst Sec Gral Belgrano

Job Titles Held:

Customer Service Specialist
Cleaning Manager
Operations Coordinator
Hostess, Cashier, Customer Service

Degrees

Some College (No Degree) : Psychology
Teacher : Childrens 03/2001
High School Diploma 12/1988

Customer Service Specialist Resume Example

Resume Score: 80%

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