Customer Service Specialist Resume Example
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CUSTOMER SERVICE SPECIALIST
Summary
Skilled Curriculum Coordinator adept at setting course objectives, selecting materials and overseeing program deployment. Well-organized and detail-oriented with an adaptable approach. Bringing 9 years of progressive experience as an educator.
Skills
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Experience
Customer Service Specialist, Neogen Corporation, August 2011-CurrentNC, State
- Reviewed account and service histories to identify trends and issues.
- Resolved average of 400 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
F-15 Program Manager, Dcs Corporation, June 2014-March 2018Beavercreek , OH
- Oversaw training courses and promotional paths for professionals and leaders.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Mentored team members to succeed and advance within department and company.
- Directed 72 yearly training courses for 1500 participants.
- Created effective training course objectives, course content and all materials.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Monitored training costs to maintain training budget.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
Combat Logistics Operations Senior Controller, US Air Force, May 2008-June 2014City , STATE
- Planned and arranged logistics required shipments.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Analyzed data to determine and maintain the most cost-effective procedures.
- Oversaw 12 employees through evaluations, scheduling and training.
- Developed monthly reports complete with project timelines, corporate metrics, and productivity measurements.
- Supervised staff of 12 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
CV-22 Aerospace Propulsion Lead Instructor, US Air Force, August 2003-May 2008City , STATE
- Evaluated student progress and adjusted learning plans to foster progress.
- Developed guides and course materials to reinforce lecture information and help students learn.
- Developed and deployed oral and written assessment strategies for optimal review of student abilities.
- Evaluated students to uncover learning deficiencies and devise improvement plans.
- Managed curriculum development and daily facility operations to align with corporate objectives.
- Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
- Managed and organized class records and reports.
- Mentored and counseled students with social adjustment and academic issues.
- Developed engaging and informative lesson plans that incorporated multiple learning modalities to help students grasp complex concepts.
- Assessed each student's grasp of class material presented in courses and workshops.
- Established objectives for lessons, modules and projects.
- Designed and enhanced programs that elevated teaching proficiency throughout facility.
- Conducted tests and quizzes to evaluate student progress with course material.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Researched and developed innovative learning methods to optimize learning processes.
- Delivered training program courses to meet validated agency requirements.
- Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.
- Evaluated course performance to determine areas in need of improvement.
- Utilized knowledge of industry best practices to improve upon existing training methods.
- Developed curriculum and learning materials to increase comprehension.
- Demonstrated knowledge of varied learning modalities.
- Implemented employee training programs to improve performance and productivity.
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
- Improved operations by working with team members and customers to find workable solutions.
Education and Training
Bachelor of ScienceSouthern Illinois University Carbondale, CityState
Associate of ArtsInstructor of Military Science , Community College Air Force, City
Associate of ArtsAviation Maintenance Technology , Community College Air Force, City
Security Clearance
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Resume Overview
School Attended
- Southern Illinois University Carbondale
- Community College Air Force
Job Titles Held:
- Customer Service Specialist
- F-15 Program Manager
- Combat Logistics Operations Senior Controller
- CV-22 Aerospace Propulsion Lead Instructor
Degrees
- Bachelor of Science
Associate of Arts
Associate of Arts
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