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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Summary

Detail-oriented individual with strong technical skills and the ability to learn concepts quickly. Proficient and adaptable; looking for an opportunity to use my knowledge and experience to assist a customer-service focused company. Versatile student with achieved success in on-campus and on-line classes. CORE STRENGTHS have been utilized in previous jobs that required immediate attention to detail and learning new computer program applications.

Highlights
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Microsoft Office, Excel, Power Point
  • Understands grammar
  • Proofreading
  • Strong communication skills
  • Cash handling
  • Knowledge of income tax procedures
  • Positive attitude
  • Strong organizational skills
  • Active listening skills
  • Computer proficient
Accomplishments
  • 2010 Co Founder of a non-profit Assist women during and after incarceration
  • Remodel project of house purchased 03/2011
  • Manage a transitional house for women
  • Fundraising
  • Create budget for operational expenses

May 1986 - June 2005

  • Mom to 3 daughters - home schooled my children

2001 - Present

  • Active volunteer at Tri County Regional Jail
  • Classes - computer, sewing, craft, self improvement

Skills
  • Second Language - ASL
  • Data collection
  • Data entry
  • Grammar
  • Proofreading
  • Multi-Task Management
  • Reading Comprehension
  • 10-Key
  • Grasp new concepts
Experience
08/2014 to Current
Customer Service Specialist Assurant - Client: JP Morgan Chase Bank － Springfield, OH
  • Provide accurate and appropriate information in response to customer inquiries.
  • Address customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames.
  • Build customer loyalty by placing follow-up calls for customers who reported product issues.
  • Verify that information in the computer system was up-to-date and accurate.
  • Update Insurance policies on homeowners account
  • Issue premium payments
  • Request research and follow up to remove or update required insurance coverage and payments
  • Provide explanation of letters sent to customer regarding hazard, flood, windstorm, and condo master policies
  • My current position requires operating fourteen computer applications , completing research within data base, updating insurance coverage, issuing payments, and answering customer's concerns in a proficient manner.
06/2005 to Current
Co Owner T&L Painting － Springfield, OH
  • Inspect work sites to measure dimensions, lay out work and estimate materials for each job.
  • Recommend options to customers for blending, harmonizing and contrasting colors.
  • Refinish household furniture such as desks, chairs, tables and bookcases.
  • Coordinate and completed ongoing routine painting of the exterior and interior of the properties.
  • Cover floors before prepping, priming and painting all surfaces.
  • Maintain a thorough inventory of paint equipment and supplies.
  • Repaint entire apartments after residents moved out.
  • Collaborate with electricians, carpenters and mechanics to complete construction projects.
  • Determine appropriate color for new and replacement applications during consultation with customers.
10/2012 to 08/2014
Surfacer Sanding - Paint/ Line 2 Adecco - SWP Honda MAP － Springfield, OH
  • Assess work for errors or compliance issues and make corrections and modifications when necessary
  • Clean and finish sub-assemblies or assemblies using hand or power tools
  • Inspect, sand, and remove defects from automobiles before they enter the paint booth
03/2011 to 07/2012
Cashier/Customer Service Yocom's Garden Center － Springfield, OH
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast- paced retail environment.
  • Processed shipments and maintained organized stock shelves.
  • Processed all sales transactions accurately and in a timely fashion.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
11/1984 to 05/1986
Payroll Clerk Aetna Building Maintenance － Springfield, OH
  • Computed hours and applied to individual client accounts
  • Processed payroll and employee pay adjustments.
  • Verified that information in the computer system was up-to-date and accurate.
  • Processed confidential tax form information.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Verified and printed W-2 year end reports
06/1983 to 07/1984
Cash Office / Bookkeeper - Apparel Departments K-Mart － Springfield, KY
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Entered weekly sales and customer count sheets for review by management.
  • Processed payroll and employee pay adjustments.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Assisted customers with store and product complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Processed merchandise returns and exchanges.
Education
2015
Associate of Arts: Sociology Sociology, Psychology and Communications Sinclair Community College － Dayton, OH GPA: Dean's List Academic Achievement Award The National Society of Leadership and Success Sociology Sociology, Psychology and Communications Dean's List Academic Achievement Award The National Society of Leadership and Success
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Resume Overview

Companies Worked For:

  • Assurant - Client: JP Morgan Chase Bank
  • T&L Painting
  • Adecco - SWP Honda MAP
  • Yocom's Garden Center
  • Aetna Building Maintenance
  • K-Mart

School Attended

  • Sinclair Community College

Job Titles Held:

  • Customer Service Specialist
  • Co Owner
  • Surfacer Sanding - Paint/ Line 2
  • Cashier/Customer Service
  • Payroll Clerk
  • Cash Office / Bookkeeper - Apparel Departments

Degrees

  • Associate of Arts : Sociology Sociology, Psychology and Communications

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