LiveCareer-Resume

customer service specialist resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Adaptable Hospitality Specialist with Number years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Skills
  • Performance Appraisals
  • Guest Services
  • Event Planning
  • Sales
  • Staff Development
  • Scheduling
Work History
Customer Service Specialist, 10/2010 - Current
Newegg, Inc. Carson City, NV,
  • Collaborated with various team members to meet guests' requests.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Increased customer service ratings significantly through personable service.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Hospitality Specialist, 02/2009 - 09/2010
Cushman & Wakefield Inc Phoenix, AZ,
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased customer service ratings significantly through personable service.
  • Increased revenue by implementing new ideas that resulted in full occupancy Number days per week.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Hospitality Manager, 04/2005 - 12/2008
Troon Golf, L.L.C. Sedona, AZ,
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Scheduled work hours for Number employees to achieve adequate manpower coverage.
  • Increased revenue by implementing new ideas that resulted in full occupancy Number days per week.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Surveyed guests to check for areas in need of improvement.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Education
Associate Of Business Administration: Business Administration, Expected in 06/2016
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LaGuardia Community College Of The City University Of New York - Long Island City, NY
GPA:
Status -
Certifications
  • Licensed Job Title - Timeframe
  • Certified Job Title, Company Name - Timeframe
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Resume Overview

School Attended

  • LaGuardia Community College Of The City University Of New York

Job Titles Held:

  • Customer Service Specialist
  • Hospitality Specialist
  • Hospitality Manager

Degrees

  • Associate Of Business Administration

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