LiveCareer-Resume

customer service specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Customer Account Management
  • Creative Problem Solving
  • Order and Refund Processing
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Microsoft Exchange
  • Inbound and Outbound Calling
Education
Cornerstone Christain Correspondence School Towndsend, Georgia , Expected in 06/2013 High School Diploma : - GPA :
Accomplishments
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Work History
Newell Brands - Customer Service Specialist
South Deerfield, MA, 02/2021 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Developed customer service improvement initiatives that decreased customer wait times by 100%.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained financial accounts by processing customer adjustments.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Nyc Health Hospitals - Behavioral Health Associate
Woodhull, IL, 05/2019 - Current
  • Facilitated on-site activities, support groups and outings for clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Performed client intake procedures according to internal standards for new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Searched resident belongings prior to and during stays.
  • Observed and monitored client behavior and responses to treatment.
J&P Cycles - Store Manager
Ormond Beach, FL, 01/2015 - 03/2018
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
Gila River Health Care - Receptionist
Laveen, AZ, 01/2012 - 03/2015
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered and quickly redirected large volume of calls on central system.

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Resume Overview

School Attended

  • Cornerstone Christain Correspondence School

Job Titles Held:

  • Customer Service Specialist
  • Behavioral Health Associate
  • Store Manager
  • Receptionist

Degrees

  • High School Diploma

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