LiveCareer-Resume

customer service specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Process optimization
  • Data evaluation
  • Project management
  • Conflict mediation
  • Customer relations
  • Cross-functional collaboration
  • Direct sales
  • Shipping and receiving understanding
  • Microsoft Office expertise
  • Technologically savvy
  • Organizational strengths
  • Customer service
  • Quality control
  • Product organization
  • Inbound and outbound calling
  • System implementation
  • Report creation
  • Clerical support
  • High-energy attitude
  • Store maintenance
  • Stockroom procedures
  • Promotional support
  • Office equipment proficiency
  • Inventory control
  • Credit card payment processing
  • In-store support
  • Quality assurance controls
  • Project management abilities
Education and Training
Victory Christain Academy Sneads, FL, Expected in 09/2009 High School Diploma : - GPA :
Washington Holmes Votec Chipley, FL, Expected in 11/2010 : Cosmetology - GPA :
Experience
Nokia - Customer Service Specialist
Pittsburgh, PA, 07/2019 - Current
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Recommended improvements to products and services to mitigate complaints.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Handled customer complaints promptly and effectively.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Relayed productive customer feedback to marketing teams.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Processed orders, keeping customers advised of status.
  • Prepared, completed and processed customer account forms and database changes.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
The Edgewater - Cosmetologist
Madison, WI, 04/2014 - Current
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Collected payment from customers and scheduled next appointments.
  • Applied artificial nails or gel-based color to finger- and toenails.
  • Cleaned massage rooms after use and prepared for next client.
  • Maintained relationships with 25 long-term clients while handling up to 15 walk-in appointments daily.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Assisted with basic bookkeeping needs such as filing and maintaining over 40 clients' records.
  • Washed, conditioned, cut and styled hair for over 10 daily clients and maintain high levels of customer satisfaction.
Cvs Health - Beauty Consultant
Hartford, CT, 03/2018 - 08/2019
  • Evaluated customer skin to determine unique conditions and skin type.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Collected payment from customers and scheduled next appointments.
  • Accomplished and surpassed sales goals on regular basis.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept counter and display areas in clean and neat fashion.
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Ordered makeup materials and equipment from suppliers when inventory was running low.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Researched makeup trends to learn about new products, trends and techniques by using YouTube, beauty blogs and magazines.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Finalized purchases and processed payments.
Regent Care Centers - Ward Clerk
Laredo, TX, 05/2012 - 03/2013
  • Completed charts, staffing sheets and other documentation.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Collected paperwork for patients, nurses and physicians.
  • Worked in high-volume Critical care department to answer telephone calls and route connections to appropriate departments or staff.
  • Located and filed physical permanent records.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Organized training materials, including user manuals and post op instructions for onboarding sessions.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Supported clerical needs of more than 15 Nurses, including taking messages, scanning documents and routing business correspondence.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Prepared Shift reports compiled from patient and doctors data and disseminated to nurses.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Proofread and typed correspondence for business leaders.
  • Implemented office efficiency improvements to streamline task delegation.

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Resume Overview

School Attended

  • Victory Christain Academy
  • Washington Holmes Votec

Job Titles Held:

  • Customer Service Specialist
  • Cosmetologist
  • Beauty Consultant
  • Ward Clerk

Degrees

  • High School Diploma

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