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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette as well as driven to exceed sales goals and build long term relationships with clients. Help to deliver positive experiences through high quality customer care. 
Experience
August 2016 to January 2017
Company NameCity, StateCustomer Service SpecialistProviding customer care, sales, technical support and collections services through our extensive network through our contact center. Engage with the customers in multiple channels, including phone, e-mail, chat and in social media communities. We continuously analyze customer contact data to improve efficiency and end-user experience, e.g. through identifying issues that typically drive low-complexity calls to higher-cost support agents. This allows us to identify opportunities to free up technical support specialists for higher-complexity customer issues, while improving access to self-service options and giving customers greater control over their experience.
June 2015 to June 2016
Company NameCity, StateInbound Sales Representative
  • Speak with potential students about obtaining a diploma or degree in medical, nursing, technology and/or cosmetology as well as speaking with potential students about obtaining a high school diploma; would explain about the different schedules and start dates of each program that potential students are intrerested in; would also set up appointments for potential sudents to meet with an admissions coordinator; calls will come in through receptionist or through a phone system called Velocify, that ring at our desk when an inquiry has been made online through the school's website.
  • Accomplishments I was able to get to know each person that I spoke with and get a glimpse of what goals they are trying to set for themselves.
  • All are wanting to have a better future for themselves and their families, and I am able to offer them a chance to get their foot in the door so that they are that much closer to reaching their goals.
September 2013 to January 2015
Company NameCity, StateCustomer Service Rep/Team LeadEffectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Mastery of customer service management systems and databases.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism. Oversaw call center employees to ensure customer satisfaction goals were consistently met .Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
November 2012 to September 2013
Company NameCity, StateHome Health AideProvided in-home health care for the those who could not provided for themselves fully. Helped with laundry, cooking, some light cleaning and bathing. Assisted when client would go to store (client was in a motorized wheelchair).
December 2008 to September 2011
Company NameCity, StateCashier/Assistant Store ManagerGreeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment. Routinely answered customer questions regarding merchandise and pricing. Dedicated to continuously improving sales abilities and product knowledge. Designed displays to make the store experience interactive, engaging and reassuring. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Replenished supplies, bags and other materials at each cash wrap. Recommended alternative items if product was out of stock.
Education and Training
2009
Everest Institute
City, StateMedical Assisting
DiplomaMedical Assisting
2001
John Marshall High School
City, State
Skills
administrative, call center, Cashier, closing, color, cooking, resolving customer complaints, addressing customer concerns, client, clients, customer satisfaction, customer service, customer care, customer support, databases, fashion, fast, Home Care, Home Health Aide, home health, laundry, Team Lead, materials, window, nursing, bathing, phone system, pricing, speaking, quality, Express, receptionist, sales, San, Store Manager, Supervisor, telephone, telephone etiquette, visual displays, website
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Resume Overview

School Attended

  • Everest Institute
  • John Marshall High School

Job Titles Held:

  • Customer Service Specialist
  • Inbound Sales Representative
  • Customer Service Rep/Team Lead
  • Home Health Aide
  • Cashier/Assistant Store Manager

Degrees

  • Medical Assisting Diploma

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