Customer Service Specialist Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • To whom it may concern, I am currently seeking employment with your company. I have been working with the public for 15 years and I have great professional relationship skills, training skills, and customer service skills. I am honest, loyal, and very hardworking. I have multiple hands on experience that will be an asset to your company. I am outgoing, easy to get along with, and compassionate. I learn quickly and adapt easily to different environments. I am a team player, trainer and I assist others as needed. I know that I will be a great asset to your company. If you have any further questions, please feel free to contact me by phone or email. I am looking forward to hearing from you and interviewing with you. Thank you for your time and consideration. Sincerely, Jessica Oliver OBJECTIVE: Seeking a challenging and rewarding position where I can utilize my skills and knowledge to provide quality service.


  • Confirmed reliability, honesty and responsibility.
  • Demonstration of great rapport with coworkers and customers.
  • Remain professional and composed during situations.
  • Strong relationship skills to adapt to any situation
  • Leadership skills
  • Ability to motivate peers
  • Ability to adapt
  • Scheduling
  • Limited accounting skills
  • Great customer services
  • Excellent telephone etiquette
  • Possess good computer skills
  • Possess efficient typing skills
  • Multiple office skills
  • Accounting
  • Customer satisfaction
  • Customer services
  • Employee training
  • Office skills
  • Scheduling
  • Telephone etiquette
  • Typing skills
River Valley High School , Ohio Expected in 2006 High School Diploma : - GPA :
Ashford University San Diego, CA Expected in 03/2020 Bachelor of Arts : Health Care Administration Specialization: Human R - GPA :
  • Dean's List 2015-2020
  • Member of Golden Key International Honour Society
Work History
Partners Healthcare System - Customer Service Specialist
Burlington, MA, 11/2012 - Current
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Boosted sales revenue by skillfully promoting diverse Propane options.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained financial accounts by processing customer adjustments.
  • Educated customers about Propane options and processed purchases.
  • Directed customers to appropriate departments for additional support.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Educated customers on promotions to enhance sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Uncle Julio's - Waitress
Bethesda, MD, 11/2011 - 11/2012
  • Great telephone etiquette.
  • Expedite orders.
  • Ensuring customer satisfaction.
  • Training of new employees.
  • Maintain a clean and safe environment.
  • Clean and stock, Excellent cahier skills.
  • New employee training.
  • Great customer services.
  • Environmental services.
  • Possess great customer relation skills.
Uncle Julio's - Waitress
Fairfax, VA, 01/2010 - 10/2011
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Massie Electrical - Secretarial
City, STATE, 05/2008 - 01/2010
  • Offered departmental administrative support.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Executed record filing system to improve document organization and management.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Established administrative work procedures to track staff's daily tasks.

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Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • River Valley High School
  • Ashford University
Job Titles Held:
  • Customer Service Specialist
  • Waitress
  • Waitress
  • Secretarial
  • High School Diploma
  • Bachelor of Arts

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