customer service specialist resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Experience in developing marketing plans and business strategies using multiple median and technical platforms, from Microsoft Office to all aspects of Social & New Media. I gained experience in developing strategies to identify, measure, and amplify customer experience and customer engagement. I accomplished this by working collaboratively in diverse groups, as well as working independently when the projects required it. I gained the experience and confidence as an entry-level professional to use my creative skills and abilities, along with my strong work ethic and attention to detail to seek opportunities to leverage my business, marketing, and management skills.
Experience
Customer Service Specialist, 06/2019 to Current Partners Healthcare System – Pembroke, MA,
As a customer service representative (CSR), I am responsible for answering customer questions and concerns regarding their financial accounts and banking services such as interest rates and fees.
I am also responsible for maintaining a secure account, and reviewing suspicious activity that may be found on the customers account.
I also am responsible for reversing incorrect transactions, as well as reissuing compromised debit and credit cards.
Answer traditional questions about account types and banking products, such as CD’s, money market accounts, loans, and credit cards
Check on the status of customer accounts and tracked checks and payments
Assist with maintenance on the account such as adding owners to the title, or address change
Assist with banking customers who were victims of fraud, theft, or identity theft Review and explain account charges.
Resolved average of 16,800 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Real Estate and Insurance Marketing Intern, 06/2018 to 07/2018 Long & Foster – City, STATE,
Organizing sensitive clientele data associated with mortgage and income-based data.
Other tasks consisted of utilizing my technical, marketing, and freelance creative skills to develop company advertisements, developing the Social Media & New Media programs for the company, meanwhile measuring customer engagement.
Performed data analysis to measure customer engagement on social media, and developed flyers and advertisements that increase website and foot traffic by a 15% margin over a 1 month period.
Performed administrative tasks to streamline organizational effectiveness.
Helped develop marketing and internet-based business promotions, improving organizational opportunities for success.
Developed targeted content for social media platforms, including Google, Facebook and Instagram.
Drove customer interaction across social media, blog and website posts to fuel digital marketing initiatives.
Social Promotions Marketing Intern, 04/2017 to 07/2017 The Hyperion Group LLC – City, STATE,
As a summer intern, I planned, organized, and executed marketing and sales programs.
I developed visual concepts that communicated the company’s mission statement to its customer base, and developed overall layout and production design for advertisement, brochures and corporate reports.
Managed all Social Media and New Media campaigns – the first ever SM campaigns
Assisted with the digital web development of the company website – a complete overhaul.
Drove customer interaction across social media, blog and website posts to fuel digital marketing initiatives.
Met business objectives by checking availability of professional talent and handling all scheduling tasks.
Modified ads to align with target demographics and increase click rates.
Increased social media reach by creating Facebook pages and implementing new marketing strategies targeting niche audience.
Monitored social media for trending news, ideas and feedback.
Education and Training
Bachelor of Science: Business Administration, Marketing & Supply Chain Management, Expected in 05/2019 to Longwood University - Farmville, VA, GPA:
Major in Business Administration
Minor in Marketing & Supply Chain Management
Completed coursework in Business Finance, Marketing, Business & Marketing Strategy, Human Resource Management, Entrepreneurship, Economics, Principles of Accounting and Integrated Marketing.
Chi 2018 Recipient - "For the relationships you've fostered within the College of Business & Economics, for your ongoing contributions to campus through your impassioned pursuit of music, and for the joy you strive to share in all you do."
Skills
Credit card payment processing
Problem-solving abilities
Call center experience
Report creation
Conflict mediation
Data evaluation
Customer relations
Quality assurance controls
Quality control
System implementation
Promotional support
Sales expertise
High-energy attitude
Inbound and outbound calling
Adaptive team player
Microsoft Office expertise
Project management abilities
Retail sales customer service
Senior leadership support
Planning events
Product management and branding
Social Media
Social media digital marketing
Sponsorship planning
Data tracking and trend analysis
Online copywriting
Developing campaigns
Market research, forecasting and analysis
Optimizing performance
Social media marketing
SEO experience
Project management
Account management
Keyword research
Blogging
Content strategy
Industry trend understanding
Google Analytics expertise
KPI monitoring
Google Analytics
Client relationship management
Keyword analysis
Audio mixing
Setting up microphones
Equipment setup
Voice recording
Sound quality adjustment
Equipment maintenance
Live programming
Sound quality management
Audio production
Recording equipment operation
In-studio recording
Issue resolution
Advertising familiarity
Logo creation
Production standards
Digital graphics
Graphic and Media Design
Project management abilities
Corporate branding
Adobe Creative Suite
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Director collaboration
Sound editing
Sound editing
Photography
Cross-selling and upselling
Excellent negotiating tactics
Sales presentation development
Culture building
Team development
Cost analysis and savings
Communications
First Aid/CPR
Additional Information
LEADERSHIP ACTIVITIES / ORGANIZATIONS , Member & Chapter Dean > Alpha Phi Alpha Fraternity, Inc. > Black Student Association Public Relations Chair of National Pan Hellenic Council; Social & New Media > Creative Design > Event Planning & Coordination > Statistical Reasoning & Research
Experience in developing marketing plans and business strategies using multiple median and technical platforms, from Microsoft Office to all aspects Social & New Media. I gained experience in developing strategies to identify, measure, and amplify customer experience and customer engagement. By working collaboratively in diverse groups, as well as working independently when the projects required it, I gained the experience and confidence as an entry-level professional to use my creative skills and abilities, along with my strong work ethic and attention to detail to seek opportunities to leverage my
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