Customer Service Specialist Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE SPECIALIST
Summary
Experience in developing marketing plans and business strategies using multiple median and technical platforms, from Microsoft Office to all aspects of Social & New Media. I gained experience in developing strategies to identify, measure, and amplify customer experience and customer engagement. I accomplished this by working collaboratively in diverse groups, as well as working independently when the projects required it. I gained the experience and confidence as an entry-level professional to use my creative skills and abilities, along with my strong work ethic and attention to detail to seek opportunities to leverage my business, marketing, and management skills.
Experience
Customer Service SpecialistPartners Healthcare System | Pembroke , MA | July 2019 - Current
- As a customer service representative (CSR), I am responsible for answering customer questions and concerns regarding their financial accounts and banking services such as interest rates and fees.
- I am also responsible for maintaining a secure account, and reviewing suspicious activity that may be found on the customers account.
- I also am responsible for reversing incorrect transactions, as well as reissuing compromised debit and credit cards.
- Answer traditional questions about account types and banking products, such as CD's, money market accounts, loans, and credit cards
- Check on the status of customer accounts and tracked checks and payments
- Assist with maintenance on the account such as adding owners to the title, or address change
- Assist with banking customers who were victims of fraud, theft, or identity theft Review and explain account charges.
- Resolved average of 16,800 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Real Estate and Insurance Marketing InternLong & Foster | City , STATE | July 2018 - August 2018
- Organizing sensitive clientele data associated with mortgage and income-based data.
- Other tasks consisted of utilizing my technical, marketing, and freelance creative skills to develop company advertisements, developing the Social Media & New Media programs for the company, meanwhile measuring customer engagement.
- Performed data analysis to measure customer engagement on social media, and developed flyers and advertisements that increase website and foot traffic by a 15% margin over a 1 month period.
- Performed administrative tasks to streamline organizational effectiveness.
- Helped develop marketing and internet-based business promotions, improving organizational opportunities for success.
- Developed targeted content for social media platforms, including Google, Facebook and Instagram.
- Drove customer interaction across social media, blog andwebsite posts to fuel digital marketing initiatives.
Social Promotions Marketing InternThe Hyperion Group LLC | City , STATE | May 2017 - August 2017
- As a summer intern, I planned, organized, and executed marketing and sales programs.
- I developed visual concepts that communicated the company's mission statement to its customer base, and developed overall layout and production design for advertisement, brochures and corporate reports.
- Managed all Social Media and New Media campaigns – the first ever SM campaigns
- Assisted with the digital web development of the company website – a complete overhaul.
- Drove customer interaction across social media, blog and website posts to fuel digital marketing initiatives.
- Met business objectives by checking availability of professional talent and handling all scheduling tasks.
- Modified ads to align with target demographics and increase click rates.
- Increased social media reach by creating Facebook pages and implementing new marketing strategies targeting niche audience.
- Monitored social media for trending news, ideas and feedback.
Education and Training
Bachelor of Science: Business Administration, Marketing & Supply Chain ManagementLongwood University | | City | May 2019
- Major in Business Administration
- Minor in Marketing & Supply Chain Management
- Completed coursework in Business Finance, Marketing, Business & Marketing Strategy, Human Resource Management, Entrepreneurship, Economics, Principles of Accounting and Integrated Marketing.
- Chi 2018 Recipient - "For the relationships you've fostered within the College of Business & Economics, for your ongoing contributions to campus through your impassioned pursuit of music, and for the joy you strive to share in all you do."
Skills
|
|
Additional Information
- LEADERSHIP ACTIVITIES / ORGANIZATIONS , Member & Chapter Dean > Alpha Phi Alpha Fraternity, Inc. > Black Student Association Public Relations Chair of National Pan Hellenic Council; Social & New Media > Creative Design > Event Planning & Coordination > Statistical Reasoning & Research
- Experience in developing marketing plans and business strategies using multiple median and technical platforms, from Microsoft Office to all aspects Social & New Media. I gained experience in developing strategies to identify, measure, and amplify customer experience and customer engagement. By working collaboratively in diverse groups, as well as working independently when the projects required it, I gained the experience and confidence as an entry-level professional to use my creative skills and abilities, along with my strong work ethic and attention to detail to seek opportunities to leverage my
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Longwood University
Job Titles Held:
- Customer Service Specialist
- Real Estate and Insurance Marketing Intern
- Social Promotions Marketing Intern
Degrees
- Bachelor of Science : Business Administration, Marketing & Supply Chain Management
Similar Resumes
