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customer service specialist resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Forward-thinking Product Developer problem-solves and collaborates with clients and company personnel. Adept at setting long-term goals and following through with high-quality customer service and long-term relationships. Offering extensive knowledge of leather and leather products Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized manager with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Skills
  • Team Building
  • Excellent Customer Service
  • Fast Learner
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Self-Motivated
  • Attention to Detail
  • Problem-Solving
  • Good Telephone Etiquette
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Constructive Feedback
  • Maintenance and Repair Management
  • Loyalty Building
Work History
08/2022 to Current Customer Service Specialist Wake County | Raleigh, NC,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 25 calls along with emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Completed call documentation while speaking with customers.
  • Handled calls promptly and with courteous professionalism.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Delivered prompt service to prioritize customer needs.
06/2018 to 08/2022 Supervisor for Weekly Maintenance The Well | New York, NY,
  • Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
  • Supervised 10 employees and scheduled shifts.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
11/2010 to 05/2018 Leather Goods Product Developer Sunset Leather Company | City, STATE,
  • Reviewed products and updates for company quality standards compliance.
  • Assessed competitors products and designs to compare projects.
  • Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
  • Fleshed out product brand identities by identifying markets and specialized updates.
  • Developed leather products from design conceptualization to client delivery.
  • Devised brand and product strategies to drive client satisfaction.
  • Managed supply chains while sourcing material.
  • Monitored workspace to keep safe and free of debris.
  • Brainstormed with peers and other members of design team to determine enhancements and product features.
  • Performed production and manufacturing to assist in full product development processes.
  • Worked closely with sales, operations and manufacturers to deliver quality [Product] production.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
01/2010 to 05/2012 Barista Safeway | City, STATE,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Set and achieved goals for professional development and advancement.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prioritized drink requests while managing interruptions.
Education
Expected in 06/2012 to to High School Diploma | Pacific Grove Adult School, Pacific Grove, CA GPA:

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Resume Overview

School Attended

  • Pacific Grove Adult School

Job Titles Held:

  • Customer Service Specialist
  • Supervisor for Weekly Maintenance
  • Leather Goods Product Developer
  • Barista

Degrees

  • High School Diploma

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