Customer Service Specialist Resume Example Company Name

CUSTOMER SERVICE SPECIALIST

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in prescription benefit industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Customer Relations
Order fulfillment, and addressing all other concerns
Great communication skills, expert at building relationships with the members so they feel valued and important.

Professional telephone demeanor
Good listening skills
Explanation of benefits so the member or member represenatives understand.

Work History

Customer Service Specialist09/2018 to Current
Company Name – City, State

I evaluate my customers benefit information to explore possible issues, develop potential solutions and maintain high-quality service.
I address complaints and mitigated dissatisfaction by employing timely and effective solutions, creating cases for our resolution team, and assisting with resolving the members problem.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Handled placing orders, research and resolution assisnting memeber with out of stock orders, returns, lost medications, and accounting refunds.
Skilled for and assisted Pharmacy Help Desk taking retail pharmacist calls and placing the best overrides for medication.
Handled calls from benefits specialists and benefit cordinators to provide them the most recent details regarding a members prescription insurance benefits. Having knowledge of the details such as claims processed, accumulators toward different phases of plan, and formulary details for specific medications. All examples but not limited to.
Within one year with OptumRx, I was chosen for a special team that can multifunction and be trained and utilized for any department throughout the company, some examples, but not limited to are , Specialty Pharmacy( very high cost medications and high quality service to our members), outbound where we reach out to our members and in detail explain and answer any questions regarding their new prescription plan benefits, I am trained to assist with many other departments, and when a dedicated team has high call volume I assist them along with my regular members.
I exceed my company goals of first call resolution. This is addressing all the members current concerns and addressing any future concerns that can be handled on our call, so they do not have to call back in the near future.
I go over and explain my members chosen pharmacy benefit package , to educate and make sure they fully understand everything
Observed strict procedures to maintain data and plan participant confidentiality fallowing all Hipaa laws and guidelines on every call.
Resolved issues and inquiries from plan participants regarding their Medicare, Medicaid, or commercial Prescription Benefits.

Hostess 02/2017 to 09/2018
Company Name – City, State

Answered customer questions about hours, seating and [Type] information.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took information about guests' party size, led to seating, offered menus and [Action].
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Recorded available tables after seating each party using [System].
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions and corporate meetings.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Used [Software] to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.\

Bank Clerk11/2007 to 11/2012
Company Name – City, State

Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Processed quarterly vault and ATM audits with zero error rate.
Maintained friendly and professional customer interactions.
Processed exchange and foreign currency.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Handled various accounting transactions.
Sold cashier's checks, traveler's checks and money orders.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Promoted products or services to each customer to consistently achieve sales targets.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained teller drawer to perform bank transactions.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Coordinated daily cash reconciliation in high-volume location.
Collected member loan payments.

Education

High School Diploma2000IMMACULATA ACADEMY- City

Resume Overview

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Customer Service Specialist Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

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