Customer Service Specialist Resume Example
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CUSTOMER SERVICE SPECIALIST
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the prescription benefit industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by building relationships and trust with the clients
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Skills
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Work History
Customer Service Specialist09/2018 to Current
Peninsula Truck Lines, Inc. – Portland , OR
Peninsula Truck Lines, Inc. – Portland , OR
- I evaluate customers benefit information to explore possible issues, develop potential solutions and maintain high-quality service.
- I address complaints and dissatisfaction by giving timely and effective solutions, creating cases for resolution team, and assisting with resolving members problem.
- Converse with customers about concerns with products or services to resolve problems and drive prescription sales through Optum.
- Handled placing orders, research and resolution assisting members with out of stock orders, returns, lost medications, and accounting refunds.
- Skilled for and assisted Pharmacy Help Desk taking retail pharmacist calls and placing overrides for medication.
- Handled calls from benefits specialists and benefit coordinators to provide them most recent details regarding members prescription insurance benefits. Having knowledge of details such as claims processed, accumulators toward different phases of plan, and formulary details for specific medications. All examples but not limited to.
- Within one year with OptumRx, I was chosen for a special team that can multifunction and be trained and utilized for any department throughout the company, some examples, but not limited to are , Specialty Pharmacy( very high cost medications and high quality service to our members), outbound where we reach out to our members and in detail explain and answer any questions regarding their new prescription plan benefits, I am trained to assist with many other departments, and when a dedicated team has high call volume I assist them along with my regular members.
- I exceed my company goals of first call resolution. This is addressing all members current concerns and addressing any future concerns that can be handled on call, so they do not have to call back in near future.
- I explain and answer questions regarding my members chosen pharmacy benefit package , to educate and make sure they fully understand their specific pharmacy details.
- Observed strict procedures to maintain data and members confidentiality fallowing all Hipaa laws and guidelines on every call.
- Resolve every issues and inquiry from plan participants regarding their Medicare, Medicaid, or commercial Prescription Benefits.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Inquiries, solving problems and providing product information
Hostess 02/2017 to 09/2018
Grand Beach Hotel – Bay Harbor Islands , FL
Grand Beach Hotel – Bay Harbor Islands , FL
- Answered customer questions about hours, seating , placing orders, and other any other inquiries they may have had.
- I engaged positive guest relations by managing information and orchestrating quick seating.
- Took information about guests' party size, led to seating, offered menus and assisted wait staff.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained highly loyal clientele by delivering high standard of service and in every detail of their stay.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.\
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Monitored dining room and guest flow to maximize table usage and minimize wait times
- Planned and executed -guest parties by organizing menus, spaces and special requests
- Planned and executed large guest parties by organizing menus, spaces and special requests
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%
Bank Clerk11/2007 to 11/2012
BANK OF AMERICA – City , STATE
BANK OF AMERICA – City , STATE
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Checked amount details and fraud markers for all transaction documents such as checks and money orders.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Processed quarterly vault and ATM audits.
- Maintained friendly and professional customer interactions.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Handled various accounting transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained teller drawer to perform bank transactions.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Prepared, sorted and distributed financial reports to appropriate branches
Education
High School Diploma06/2000IMMACULATA ACADEMY-
City
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Resume Overview
School Attended
- IMMACULATA ACADEMY
Job Titles Held:
- Customer Service Specialist
- Hostess
- Bank Clerk
Degrees
- High School Diploma 06/2000
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