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Customer Service Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Telephone etiquette
  • Excellent written and oral communication
  • Good communication skills
  • Sales expertise
  • Order fulfillment
  • Good listening skills
  • Shipping procedures understanding
  • Receiving support
  • Money handling abilities
  • Warehousing Practices and Procedures
  • Stocking and replenishing
Professional Summary

Hardworking customer service representive bringing 10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History
Peninsula Truck Lines, Inc. - Customer Service Specialist
Mountlake Terrace, WA, 05/2018 - 01/2021
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Peninsula Truck Lines, Inc. - Customer Service Specialist
Spokane, WA, 03/2015 - 02/2018
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Developed customer service improvement initiatives that decreased customer wait times by Number%.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Increased efficiency and team productivity by promoting operational best practices.

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Peninsula Truck Lines, Inc. - Customer Service Specialist
Federal Way, WA, 04/2016 - 11/2017
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Developed customer service improvement initiatives that decreased customer wait times by Number%.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Educated customers on promotions to enhance sales.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

+ Edit or add your own

  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Education
Oviedo High School Oviedo, FL Expected in 05/1992 High School Diploma : General Studies - GPA :

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Resume Overview

School Attended
  • Oviedo High School
Job Titles Held:
  • Customer Service Specialist
  • Customer Service Specialist
  • Customer Service Specialist
Degrees
  • High School Diploma