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Customer Service Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
In search for leadership opportunities
Highlights
  • MS Office proficient
  • Flexible scheduling
  • Effective team player
  • Austin Logistics call center systems


  • Advanced mathematical aptitude
  • Superior communication skills
  • Cheerful and energetic
  • Dependable and reliable
Experience
Customer Service Specialist, 04/2009 to Current
Pennichuck Water Works Inc Nashua, NH,
  • I'm responsible for review and explaining customer bills and help them to know if everything is correct on there account.
  • Also responsible for developing new developing new employees to the ways of ATT as well as teaching the different aspects of there job.
  • At times I perform in the role of acting Supervisor in the event that one of the primary supervisors is not available.
  • I having a fluent knowledge of lab relations, personnel process rules and regulations.
  • My unit is a unionized unit and I am well verse in each practice and process of the current union contract and act in a role of Union Steward.
  • I have advance knowledge of both Microsoft XP and Vista operating systems as well as a deep knowledge of all Microsoft Office versions up to and including Microsoft Office 2007.
Human Resource Manager, 01/2007 to 04/2009
Ford Motor Company Us Houghton Lake, MI,
  • Responsible for maintaining a suitable workforce levels set and directed by the company's headquarters out of Pittsburg, Texas.
  • The current operating workforce of my unit is set at 1500 employees, and persons are brought in weekly to keep levels current.
  • Supervisor of a 12 person office which a range of duties from workman com claims up to and including personnel advancements and demotions.
  • I having a fluent knowledge of lab relations, personnel process rules and regulations.
  • My unit is a unionized unit and I am well verse in each practice and process of the current union contract.
  • We are also responsible for personal medical and drug screen records, so I have a current knowledge of Health Insurance Portability and Accountability Act HIPAA for short.
  • I have advance knowledge of both Microsoft XP and Vista operating systems as well as a deep knowledge of all Microsoft Office versions up to and including Microsoft Office 2007.
Assistant Manager, 09/2000 to 2007
The Cleaning Authority Greenwood, IN,
  • Increased store sales from $108 million in facial year 2004 to $135 million in facial year 2006.
  • Managed anywhere from 12 up to 130 persons, and was responsible for all personnel issues i.e.
  • writing evaluations, coaching for improvement and success, scheduling, etc.
  • related to their employment.
  • Spent time as a salary manager on both the General Merchandise and Grocery/Food Service areas.
  • Implemented training course for new employees - speeding profitability.
  • Job often involved me jumping in and helping with all aspects of store operation i.e.
  • cashiering, working freight, counting deposits, finalizing payroll, and store maintenance as needed.
  • Have knowledge of how to perform all aspects of customer service operation for regular cash register, customer service desks and layaway responsibility.
  • Involved in all aspects of the human resources from the recruiting all the way up to and including the hiring and interviewing process.
  • Assisted our in-store lost prevention staff with any and all issues is-store and customer related issues.
  • Had mentored and help promote more than seven associates since 2005 into the management trainee program.
  • Detail directly with community schools and organizations on different fund raising projects and programs.
Personnel Sergeant, 07/1999 to 03/2005
United States Army City, STATE,
  • I received a secret security clearance back in February 2005 Supervised and trained anywhere from 7 to 10 soldiers in all aspects of job related functions and skills.
  • Job involved database maintenance and develop using Microsoft Office Platform such as Excel, Access, and HTML based links.
  • Detail with both Officer and Enlisted personnel records for all personnel matters to include promotes, demotes, and general personnel updates.
  • Hailed the position of Squad Lead as well as Section Sergeant both stateside and during deployment.
  • Spent time as Mission Sergeant responsible for more than 85 gun truck mission during a nine-month deployment to Iraq.
  • Processed more than 10,000 soldiers into and out of the theater of operation during the deployment.
  • Achieved the level of Range Safety Officer during all weapons and field qualification operation.
  • Achieved the level of Master Fitness Instructor for my units' physical training program.
Education
B.A: Business Management, Expected in Present
to
South University - Savannah, GA
GPA:
Business Management
Interests
 Running, Golfing, Playing Chess, Building or modifying computers
Skills
cash register, cashiering, coaching, com, customer service, database, fund raising, hiring, HTML, human resources, Instructor, Insurance, all Microsoft, Access, Excel, Microsoft Office, Office, weapons, operating systems, payroll, personnel, recruiting, Safety, sales, scheduling, security clearance, Supervisor, teaching, Vista
Additional Information
  • Interests Fundraising Officer for the PTA at Jacqueline Harris Preparatory Academy Running, Golfing, Playing Chess, Building or modifying computers

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Resume Overview

School Attended
  • South University
Job Titles Held:
  • Customer Service Specialist
  • Human Resource Manager
  • Assistant Manager
  • Personnel Sergeant
Degrees
  • B.A