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Customer Service Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing five-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Office and Windows Operating System.

Skills
  • Customer support
  • Complaint resolution
  • Conflict Resolution
  • Telephone etiquette
  • Good communication skills
  • Shipping procedures understanding
  • Stocking and replenishing
  • Creative problem solving
  • Good listening skills
  • Windows OS
  • Customer Relations
  • Excellent written and oral communication
  • Technical Support
  • Account management
  • POS systems expert
  • Microsoft Office
Education
Georgia State University Atlanta Ga, Expected in 06/2022 Bachelor of Science : Geology/Psychology - GPA :
Work History
Pennichuck Water Works Inc - Customer Service Specialist
Nashua, NH, 02/2016 - Current
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
  • Generated reports of findings to help management with making key decisions.
  • Collected, arranged and input information into database system.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Assisted customers with setting appointments, shipping and special-order requests.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details using Innovate Software to track requests, document problems and record solutions offered.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on how to use company systems, complete forms and obtain desired services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
Pennichuck Water Works Inc - Customer Service Specialist
Nashua, NH, 01/2016 - 03/2017
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Verified accuracy of customer account information and updated when necessary.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Georgia State University
Job Titles Held:
  • Customer Service Specialist
  • Customer Service Specialist
Degrees
  • Bachelor of Science