Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Employee training and development
Patient care advocacy
Devoted to data integrity
Inventory control familiarity
Filing and data archiving
Customer Relationship Management software (CRM)
Strong problem solving ability
Strong problem solver
Advanced MS Office Suite knowledge
Dedicated team player
Strong interpersonal skills
Detailed meeting minutes
Advanced clerical knowledge
Multi-line phone proficiency
Coordinated all department functions for team of 25+ employees.
Increased office organization by developing more efficient filing system and customer database protocols.
CustomResearched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Pension Benefit Guarantee Corporation/ GDITOctober 2014 to CurrentCustomer Service Specialist Alexandria, VA
Provide information, guidance and assistance to participants about their benefits.
Process periodic tax form, income verification letter, newsletters and publications.
Cross-trained and provided back-up for other customer service representatives when needed.
reports and preliminary forms.
database-building projects and data manipulation through excel spreadsheets for
benefit administration tasks relating to plans as assigned
Perform Data entries and other clerical related tasks.
Adhere to the Privacy Act as it relates to the confidentiality of information released.
Develop effective relationships with all call center departments through clear communication.
Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
Implement changes to customer service program, resulting in 20% higher customer satisfaction ratings.
Properly direct inbound calls in phone queues to improve call flow.
Resource Connections IncAugust 2012 to October 2014Resource Coordinator Lanham, MD
Facilitated empowerment of individuals by promoting independence, self-determination and creativity in planning.
Prepared and presented data summaries to internal and external collaborators, meeting with clients and internal teams as required.
Monitored team progress and enforced deadlines.
Ensured adequate planning for and development of an appropriate and relevant Individual Plan, in accordance with COMAR and agency policy, and monitor to ensure implementation.
Explored and accessed alternative supports and/or funding sources to meet identified individual needs Promoted community awareness and/or skill enhancement of people with disabilities.
Conducted comprehensive initial in-home psycho-social assessments prior to first wraparound meetings.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Developed individual educational plans (IEP) designed to promote educational, physical and social development.
Complied with all relevant state and federal regulation regarding targeted case management.
Wood ServicesJuly 2007 to August 2012Residential Counselor LANGHORNE, PA
Charted and recorded information in client files.
Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Administered medications as directed by a physician.
Performed data entry and data retrieval services, providing data for inclusion in medical records and for transmission to charge nurse.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
MEDGAR EVERS COLLEGEOctober 2001 to May 2004Administrative Assistant BROOKLYN, NY
Maintained accurate, up-to-date records of students
Planned courier routes and scheduled for courier substitutes.
Supervised other clerical staff and provided training and orientation to new staff.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Received and screened a high volume of internal and external communications, including email and mail.
Monitored invoices and expense reports.
Managed daily office operations and maintenance of equipment.
MANOR COLLEGEMay 2011Associate of Science: Allied Health and ScienceJENKINTOWN, PA
THOMPSON INSTITUTEJuly 2005Diploma: Medical Office ManagementPHILADELPHIA, PA
Multilingual (French, Creole, English)
General Accounting, case management, clerical, CRM, data entry, expense reports, Medical Terminology, Excel, Microsoft Office, PowerPoint, Word, newsletters, Problem Solving.