Customer Service Specialist Resume Example
Experienced Customer Service Representative and General Manager for a small business with a 6-year background in administrative settings. Knowledgeable about security, service and clerical requirements and sees every opportunity as a chance to learn more. Takes on multiple simultaneous responsibilities with excellent time management and resourceful approaches. Seeking to leave current position as a Customer Service Rep./Production Manager/Shipping Director/Personal Assistant to a small business in search of a more stable, properly owned and operated work environment: one that supports me and one I can fully support as well.
- "Outstanding" Customer Support
- Professional telephone demeanor and etiquette
- Customer Relations
- Conflict and Complaint Resolution
- Excellent written and oral communication skills
- Data entry, management and report preparation
- Productivity Optimization
- Credit card processing and money handling abilities
- Creative problem solving and productive innovation
- Key holder experience
- Staff education and training
- Multi-line phone talent
- Administrative support
- Strong will to learn new skills
(Transferredto Ponderosa High School in 2010 to be closer to friends and family)
Worked diligently, intelligently and progressively to earn and receive my High School Diploma six months earlier than my peers. (Though I was apart of the Class of 2012, I graduated Dec. 2011 with 3.4 GPA.)
Completed one year and 12 units until the decision was made to travel down other roads and pursue adventure in the name of self-exploration. This allowed for proper evaluation of my goals (both professional and personal) and a better understanding behind the purpose of life and the fashion in which I wish to live mine.
Los Angeles , CA10/2014 - Current
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows; saving the company over $5,000 monthly
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Increased efficiency and team productivity by implementing creative solutions that coincide with company policy in a personable as well as professional manner
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Identified customer issues with products or services, investigated causes, and initiated resolutions
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Developed working relationships with internal and external customers while assisting with account management duties
- Assisted in training new employees and participated in cross-training with other departments
- Assisted call-in customers with questions and orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Beaverton , OR10/2014 - Current
- Hold two records for the overseeing fulfillment of 100% of customer orders; leaving 0 orders to be fulfilled in the height of busiest sale seasons
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely, logical, fair and unbiased solutions
- Boosted production output and quality by revamping procedures and monitoring strategies
- Collaborated with internal teams to streamline operations across production, handling, packaging and shipping
- Drove daily production activities with effective communication and leadership
- Implemented quality improvement changes to minimize product defect rates
City , STATE05/2012 - 10/2014
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Recruited and interviewed candidates for management to evaluate readiness and fit for position
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Exercised composure under pressure and in escalated customer service scenarios
Advanced placement throughout education history.
Recipient of multiple scholarships.
Have dealt with and resolved well over 10,000 customer cases; anywhere from order fulfillment to refunds and complaints while earning outstanding marks and positively heart warming testimonials from affiliates and customers.
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Resume Overview
School Attended
- Smith Flat Charter - College Preparatory Academy
- Ponderosa High School
- Folsom Lake College
Job Titles Held:
- Customer Service Specialist
- Production Manager and Shipping Director
- Shift Manager
Degrees
- No Degree (Transferred Schools) : Advanced Placement Education
High School Diploma
None - 12 Credits completed : Music And General Education
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