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Customer Service Specialist Resume Example

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CUSTOMER SERVICE SPECIALIST
Professional Summary

Experienced Customer Service Representative and General Manager for a small business with a 6-year background in administrative settings. Knowledgeable about security, service and clerical requirements and sees every opportunity as a chance to learn more. Takes on multiple simultaneous responsibilities with excellent time management and resourceful approaches. Seeking to leave current position as a Customer Service Rep./Production Manager/Shipping Director/Personal Assistant to a small business in search of a more stable, properly owned and operated work environment: one that supports me and one I can fully support as well.

Skills
  • "Outstanding" Customer Support
  • Professional telephone demeanor and etiquette
  • Customer Relations
  • Conflict and Complaint Resolution
  • Excellent written and oral communication skills
  • Data entry, management and report preparation
  • Productivity Optimization
  • Credit card processing and money handling abilities
  • Creative problem solving and productive innovation
  • Key holder experience
  • Staff education and training
  • Multi-line phone talent
  • Administrative support
  • Strong will to learn new skills
Education
Smith Flat Charter - College Preparatory Academy CityNo Degree (Transferred Schools) : Advanced Placement Education

(Transferredto Ponderosa High School in 2010 to be closer to friends and family)

Ponderosa High SchoolCity, State12/2011High School Diploma

Worked diligently, intelligently and progressively to earn and receive my High School Diploma six months earlier than my peers. (Though I was apart of the Class of 2012, I graduated Dec. 2011 with 3.4 GPA.)

Folsom Lake CollegeCity, StateNone - 12 Credits completed: Music And General Education

Completed one year and 12 units until the decision was made to travel down other roads and pursue adventure in the name of self-exploration. This allowed for proper evaluation of my goals (both professional and personal) and a better understanding behind the purpose of life and the fashion in which I wish to live mine.

Work History
Porch.Com- Customer Service Specialist
Los Angeles , CA10/2014 - Current
  • Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows; saving the company over $5,000 monthly
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success
  • Increased efficiency and team productivity by implementing creative solutions that coincide with company policy in a personable as well as professional manner
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Identified customer issues with products or services, investigated causes, and initiated resolutions
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
  • Developed working relationships with internal and external customers while assisting with account management duties
  • Assisted in training new employees and participated in cross-training with other departments
  • Assisted call-in customers with questions and orders
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Coffee And Bagel Brands- Production Manager and Shipping Director
Beaverton , OR10/2014 - Current
  • Hold two records for the overseeing fulfillment of 100% of customer orders; leaving 0 orders to be fulfilled in the height of busiest sale seasons
  • Minimized resource and time losses by addressing employee or production issues directly and implementing timely, logical, fair and unbiased solutions
  • Boosted production output and quality by revamping procedures and monitoring strategies
  • Collaborated with internal teams to streamline operations across production, handling, packaging and shipping
  • Drove daily production activities with effective communication and leadership
  • Implemented quality improvement changes to minimize product defect rates
Togo's Sandwiches- Shift Manager
City , STATE05/2012 - 10/2014
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
  • Exercised composure under pressure and in escalated customer service scenarios
Accomplishments

Advanced placement throughout education history.

Recipient of multiple scholarships.

Have dealt with and resolved well over 10,000 customer cases; anywhere from order fulfillment to refunds and complaints while earning outstanding marks and positively heart warming testimonials from affiliates and customers.

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
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  • Formatting
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Smith Flat Charter - College Preparatory Academy
  • Ponderosa High School
  • Folsom Lake College

Job Titles Held:

  • Customer Service Specialist
  • Production Manager and Shipping Director
  • Shift Manager

Degrees

  • No Degree (Transferred Schools) : Advanced Placement Education
    High School Diploma
    None - 12 Credits completed : Music And General Education

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