Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Accomplished and energetic Optical Retail Manager with a solid history of achievement in Exemplary Customer Services. Motivated leader with strong organizational and Prioritization abilities. Areas of expertise include Customer Services, Office Management and Team Building. Dedicated Retail Manager with ten years of experience combining management and customer service exptise in Critical Thinking. Also experience in a high volume call center. Looking for a position as a optical office manager in a fast growth company.
Skills
  • Clerical (Less than 1 year), Customer Service (3 years), Problem Solving (Less than 1 year),
  • RECEPTIONIST (3 years), RETAIL SALES (3 years)
  • Additional Information
  • Skills
  • Administration and Management
  • Judgment and Decision Making Time Management
  • Active Learning Complex Problem Solving
  • Clerical Exemplary Customer Service
  • Service Orientation Coordination
  • Active listening
Experience
Customer Service Specialist, 03/2016 to 02/2018
Porch.ComSan Diego, CA,
  • Processed medical prescriptions for eyewear from Dr's offices, Opticians and optical labs nationwide.
  • Store completed documents in appropriate locations.
  • Maintain logs of activities and completed work.
  • Recommend products to customers, based on customers' needs and interests.
  • File copies of orders received, or post orders on records.
  • Prepare work orders and instructions for grinding lenses and fabricating eyewear.
  • Recommend specific lenses, lens coatings, and frames to suit client needs.
Retail manager, 10/2015 to 03/2016
Yale UniversityNew Haven, CT,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as specified by senior management.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Implement policies, goals, objectives, and procedures for their department.
  • Maintain records of customer prescriptions, work orders.
  • Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
Regional Director, 09/2014 to 10/2015
CavaWinters, TX,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
  • Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.
  • Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
  • Maintain records of customer prescriptions, work orders, and payments.
  • Recommend specific lenses, lens coatings, and frames to suit client needs.
  • Instruct clients in how to wear and care for eyeglasses.
  • Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.
  • Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
  • Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
  • Repair damaged frames.
  • Arrange and maintain displays of optical merchandise.
General Manager, 06/2012 to 09/2014
New Castle Hotels LlcCharleston, SC,
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients.
  • Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
  • Recommend specific lenses, lens coatings, and frames to suit client needs.
  • Verify that finished lenses are ground to specifications.
  • Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
  • Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
  • Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.
  • Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
  • Instruct clients in how to wear and care for eyeglasses.
  • Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.
  • Obtain a customer's previous record, or verify a prescription with the examining optometrist or ophthalmologist.
  • Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
  • Repair damaged frames.
  • Arrange and maintain displays of optical merchandise.
Education and Training
High School Diploma: , Expected in June 1983
Elk Rapids High School - Elk Rapids, MI
GPA:
Skills
administrative duties, bookkeeping, cash receipts, filing, office equipment, ophthalmologist, phone systems, Maintain records, repairs, RETAIL SALES, sales, scheduling
Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Elk Rapids High School

Job Titles Held:

  • Customer Service Specialist
  • Retail manager
  • Regional Director
  • General Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: