LiveCareer-Resume

customer service specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Diligent offering 3-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated customer service specialist, talented at processing high volumes of error-free transactions and meeting departmental goals. Offers years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Positive, upbeat, brings more than years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Customer relations
  • QC
  • Call Centers
  • Conflict mediation
  • Project management
  • CRM
  • Data evaluation
  • Process optimization
  • Customer Service
  • Problem Resolution
  • Credit card payment processing
  • Courteous demeanor
  • Sales expertise
  • Inbound and Outbound Calling
  • Clerical support
  • Product organization
  • Regulations knowledge
  • Call Center Operations
  • Shipping and receiving understanding
  • Office equipment proficiency
  • High-energy attitude
  • Problem-solving abilities
  • Adaptive team player
  • Technologically savvy
Experience
Customer Service Specialist, 12/2017 to Current
Porch.ComKansas City, MO,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Relayed productive customer feedback to marketing teams.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered many inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
Customer Service Representative, 08/2017 to 10/2017
Horizon BankUnion, MI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered many inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Upheld privacy and security requirements established by regulatory agencies.
ER Registration Clerk, 05/2011 to 08/2017
Dale Medical CenterCity, STATE,
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Assisted with hospital admissions and paperwork.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Worked with doctors to prepare correct equipment and supplies for over many daily appointments.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Answered average daily phone calls to schedule appointments and address patient inquiries.
  • Helped patients complete paperwork and explained processes and procedures.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Updated patient financial information to promote accurate record keeping.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Secured, organized and updated financial documentation.
Education and Training
: , Expected in to Virginia College - Birmingham - Birmingham, AL
GPA:
: , Expected in to Troy University - Troy, AL
GPA:
: , Expected in to George C Wallace Community College - Dothan - Dothan, AL
GPA:
High School Diploma: , Expected in 05/2004 to Ariton High School - Ariton, AL,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Virginia College - Birmingham
  • Troy University
  • George C Wallace Community College - Dothan
  • Ariton High School

Job Titles Held:

  • Customer Service Specialist
  • Customer Service Representative
  • ER Registration Clerk

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: