customer service specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Service-focused on bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • CRM Software
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Customer Account Management
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Team-Oriented and Cooperative
  • Document and Records Management
  • Microsoft Exchange
  • Administrative and Office Support
  • Excellent Attention to Detail
  • Business Development
  • Strong Analytical and Problem Solving Skills
  • Computer Proficiency
  • Inter-Department Collaboration
  • Sales Quota Achievement
  • Time Management
  • Regulatory Compliance
Work History
Customer Service Specialist, 08/2019 - Current
Prism Health Care Services Schaumburg, IL,
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained financial accounts by processing customer adjustments.
  • Developed customer service improvement initiatives that decreased customer wait times by 110%.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Resolved concerns with products or services to help with retention and drive sales.
Miami Herald , 03/2019 - Current
American Dining Creations Saint Louis, MO,

Daily Newspapers delivery.

Executive Chef Manager, 09/2018 - 03/2020
Blue Skies Of Texas San Antonio, TX,
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Developed new culinary programs that increased customer satisfaction and operational excellence levels.
  • Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Lead Cook, 01/2016 - 06/2018
Hyde Beach Kitchen & Cocktail/SBE City, STATE,
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Transitioned between breakfast and lunch service.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
  • Took over line positions in event of emergency.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
High School Diploma: , Expected in
MDC Miami Dade College - Miami, FL,
Status -
English :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • MDC Miami Dade College

Job Titles Held:

  • Customer Service Specialist
  • Miami Herald
  • Executive Chef Manager
  • Lead Cook


  • High School Diploma

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