Knowledgeable and dedicated customer service professional with extensive experience in institutional furniture manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Played an instrumental role in increasing customer satisfaction ratings index from 75% to 98% within 2 years as Customer Service Manager.
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