customer service specialist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Professional Project Management Specialist with experience working with teams and Clients to accomplish short- and long-term project goals. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Executing satisfactory solutions to customers with the use of Spanish and English languages.

  • Project planning and development
  • Lean manufacturing and design
  • Business process re-engineering
  • Advanced problem solving
  • Residential construction
  • Construction management
  • Strategic planning
  • Systems Design Documentation
  • Fluent in Spanish and English
  • Logistics Management
  • Project Management
  • Microsoft Active Directory
  • Contract Management
  • Technical Support
Work History
01/1996 to 01/1999
Customer Service Specialist Sun Pharmaceutical Industries Chattanooga, TN,
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Recorded account information to open new customer accounts.
03/1997 to 05/2012
Courier Supervisor Sonic Healthcare Usa Chantilly, VA,
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Tracked delivery information, mileage and fuel use while on shift.
  • Followed company policies and procedures during shift.
  • Built and maintained professional relationships with customers, which boosted business by [Number]%.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Handled receipt, storage, identification and delivery of products for route clients.
  • Train and supervise new hires.
11/2016 to 10/2020
Store Manager of Operations Nice Systems Springfield, MA,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Analyzed and interpreted store trends to facilitate planning.
12/2020 to Current
Project Manager Solanta Solar Systems City, STATE,
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Reined in project costs while meeting key milestones.
  • Fostered relationships with vendors to promote positive working relationships.
  • Identified, reviewed and applied policies and procedures.
  • Headed project teams specializing in design and launch activities.
  • Modified and directed project plans to meet organizational needs.
  • Managed projects from procurement to commission.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Identified plans and resources required to meet project goals and objectives.
  • Drove team success through shared vision and recognition of quality performance.
Expected in 12/1996 to to
No Degree: Life Insurance Licensed
Primerica Financial Services - The Bronx, NY,
Expected in 06/1991 to to
High School Diploma:
John F Kennedy High School - The Bronx, NY,

Computer Graphics, Electronics Basic


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Resume Overview

School Attended

  • Primerica Financial Services
  • John F Kennedy High School

Job Titles Held:

  • Customer Service Specialist
  • Courier Supervisor
  • Store Manager of Operations
  • Project Manager


  • No Degree
  • High School Diploma

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