Customer Service Specialist Resume Example

Personable Customer Service professional offering over 30 years of experience resolving account and service concerns for financial customers. Capable of uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Hardworking customer care representative bringing 30 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

• Won the “Customer Service Associate of the Month” Award, 
• .Conflict Resolution
  Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service
  Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.

While at Bank of America while taking 40+ calls a shift,

with survey letters sent to customers and feedback

from customers;

I received several kudos from customers and

was awarded employee of the month, multiple times,

I was ranked 1st or 2nd in customer satisfaction multiple times.

Annual raises for satisfactory service.