Customer Service Specialist Resume Example
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CUSTOMER SERVICE SPECIALIST
Professional Summary
Personable Customer Service professional offering over 30 years of experience resolving account and service concerns for financial customers. Capable of uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Hardworking customer care representative bringing 30 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Work History
Recovery Innovations - Customer Service SpecialistIndio , CA04/2015 - Current
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day
- Ensured compliance with company policies and procedures while maintaining safe and effective work environment
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments
Petco - Clerk/CashierMorgan Hill , CA03/2014 - 02/2015
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Kept up to date on store, shelf and order availability of products to effectively answer customer inquiries
- Took, gave change and verified over of cash and credit payments daily, consistently maintaining accuracy and efficiency
- Maintained professionalism with clean, tidy, and well-stocked check-out lines
- Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift
- Set up new sales displays
- Monitored self-checkout systems and provided assistance or intervention where required
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer to balance register at beginning and end of shift
- Requested official identification for tobacco and alcahol purchases and verified details, consistently meeting strict legal standards, protecting store operations and minimizing risk to individuals
Gms - Customer Service RepresentativeCary , NC11/1986 - 02/2014
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
- Met all customer call guidelines including service levels, handle time and productivity.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved banking account issues over phone with 60 customers daily.
- Educated customers about billing, payment processing and support policies and procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Assessed caller accounts to determine account benefits, identify service needs and resolve issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.-
- Delivered excellent customer service, resulting in consistent 9% customer satisfaction rating.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Effective liaison between customers and internal departments.
Accomplishments
- Won the “Customer Service Associate of the Month” Award,
- .Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. - Telephone Service
Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.
many service rewards in making customers Happy
While at Bank of America while taking 40+ calls a shift,
with survey letters sent to customers and feedback
from customers;
I received several kudos from customers and
was awarded employee of the month, multiple times,
I was ranked 1st or 2nd in customer satisfaction multiple times.
Annual raises for satisfactory service.
Skills
- Telephone etiquette
- Good communication skills
- Multitasking
- Excellent written and oral communication
- Warehousing functions
- Service standard compliance
- Computer proficient
- Complaint resolution
- Stocking and replenishing
- Professional telephone demeanor
Education
1976Western Guilford High SchoolCity, StateHigh School Diploma
Piedmont Bible CollegeCity, StateMusic
Florida Bible CollegeCity, StateMusic And Youth
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Resume Overview
School Attended
- Western Guilford High School
- Piedmont Bible College
- Florida Bible College
Job Titles Held:
- Customer Service Specialist
- Clerk/Cashier
- Customer Service Representative
Degrees
- High School Diploma
Music
Music And Youth
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