Customer Service Specialist Resume Example
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CUSTOMER SERVICE SPECIALIST
Summary
Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Skills
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Experience
Customer Service Specialist | 10/2019 to Current
Recovery Innovations - Newark , DE
Recovery Innovations - Newark , DE
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Recommended improvements to products and services to mitigate complaints.
- Up-sold products and motivated customers to upgrade current product plans.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Met service team sales targets and call handling quotas consistently.
- Referred customers to business partners based on individual preferences and demographics.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Upheld strict quality control policies and procedures during customer interactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted in training and motivating new employees.
- Handled customer complaints promptly and effectively.
Senior Store Manager | 04/2016 to 09/2019
Giant Eagle, Inc. - Brooklyn , OH
Giant Eagle, Inc. - Brooklyn , OH
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Fully abstracted all leases and entered all pertinent information into Sitelink management system.
- Inspected property daily, took pictures and wrote reports regarding findings for submission to my District Manger.
- Updated tenant and unit information to keep current in Sitelink database.
- Oversaw daily operations, maintenance and administration of various properties.
- Monitored and documented all income, including delinquencies.
- Taught, promoted and enforced safe work practices among on-site staff.
- Maintained accurate records of all correspondence with and from tenants.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed all leases to guarantee proper level of service for tenants.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Implemented processes to provide residents benefits of clean, safe and well-maintained storage property.
- Monitored common areas for cleanliness and safety.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Developed and implemented strategic plan for property management.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
Property Manager | 06/2010 to 03/2016
Hyatt - Louisville , KY
Hyatt - Louisville , KY
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Fully abstracted all leases and entered all pertinent information into Sitelink management system.
- Inspected property daily, took pictures and wrote reports regarding findings for submission to Company Owner.
- Monitored and documented all income, including delinquencies.
- Taught, promoted and enforced safe work practices among on-site staff.
- Maintained accurate records of all correspondence with and from tenants.
- Disbursed petty cash to engineering staff and property personnel.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day operations for 700+ storage unit property with 600+ occupants.
- Reviewed all leases to guarantee proper level of service for tenants.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Fostered good working relationships with owners and residents.
- Implemented processes to provide residents benefits of clean, safe and well-maintained storage property.
- Maintained accurate and updated websites and printed materials.
- Monitored common areas for cleanliness and safety.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Collected and maintained careful records of rental payments.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Conducted storage propery tours for potential tenants and answered any questions.
- Developed and implemented strategic plan for property management.
- Handled resident complaints and expedited all maintenance requests.
- Conducted inventories of and delivered building supplies.
- Maintained tenant relations with regular tenant phone calls.
Education and Training
Bartow High School - City
High School Diploma
05/1985
ITT Technical Institute - Jacksonville, Florida - City
Bachelor of Science
Science, Technology, And Society, 06/1991
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Resume Overview
School Attended
- Bartow High School
- ITT Technical Institute - Jacksonville, Florida
Job Titles Held:
- Customer Service Specialist
- Senior Store Manager
- Property Manager
Degrees
- High School Diploma
Bachelor of Science
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