Customer Service Specialist Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable and dedicated Customer Service Representative with extensive. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with consumers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Able multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Customer Service
  • Customer relations
  • Senior leadership support
  • Conflict mediation
  • Problem Resolution
  • Credit card payment processing
  • Retail sales customer service
  • HIPAA regulations knowledge
  • Inbound and Outbound Calling
  • High-energy attitude
  • Microsoft Office expertise
Education and Training
HairologyUrieShanley High School Fargo, ND, Expected in 03/2011 High School Diploma : - GPA :
Repligen Corporation - Customer Service Specialist
Clifton Park, NY, 08/2019 - Current
  • Consulted with customers on inbound calls regarding medical banking needs and addressing account concerns.
  • Answered customers' questions and addressed problems and complaints via phone.
  • Accurately documented calls and caller information in Wex Health Cloud and Onbase software and made updates to data as needed.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions and maintained open and regular communication with customers for follow-up when needed.
  • Assisted in training new team members to succeed and advance within department and company.
The Luxottica Group - Optician
Sterling, VA, 08/2018 - 07/2019
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Repaired and adjusted frames to meet customer needs.
Marco's Pizza - Assistant Manager
Racine, WI, 07/2016 - 09/2018
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements on new and used vacuum sales, estimates on trade-in values towards vacuum sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Developed discerning eye for detail, often suggesting accessories to complement purchase.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
Gpm Investments - Store Manager
Georgetown, KY, 09/2014 - 07/2016
  • Completed “Hairology 101” module set forth by company and earned bronze key During my time at Sally Beauty Supply I worked as an entry employee and made my way up to the position of store manager.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • I also helped with inventory management and with our professional salon clients.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • HairologyUrieShanley High School
Job Titles Held:
  • Customer Service Specialist
  • Optician
  • Assistant Manager
  • Store Manager
  • High School Diploma

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