Customer Service Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Industry customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.

Personable Customer Service professional offering over 16 years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Organized customer relations with 16 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Hardworking Customer Service Representative with 16 years of experience working with customer satisfaction . Trained in project and time management with extensive knowledge of Products and services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Hardworking Customer specialist bringing 16 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skilled call center professional versed in customer support protocols for Product or Service. Brings extensive high-call volume experience spanning

years working with all types of consumers. Superior computer skills and telephone etiquette.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Conflict Resolution
  • Good communication skills
  • Telephone etiquette
  • Customer Relations
  • Excellent written and oral communication
  • Sales expertise
  • Complaint resolution
  • Creative problem solving
  • Multi-line phone talent
  • Money handling abilities
  • Account management
  • Professional telephone demeanor
  • Training development aptitude
  • Staff education and training
  • Technical Support
  • Good listening skills
  • POS systems expert
  • Strategic sales knowledge
  • Service standard compliance
Work History
Customer Service Specialist, 12/2013 to 02/2020
Repligen Corporation Billerica, MA,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Representative, 03/2006 to 11/2013
Mercantile Bank Corporation Saginaw, MI,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Documented calls according to Type policies for use in performance measurement and business progress tracking.
  • Answered inbound customer queries according to internal policies, meeting all concerns and resolving all questions.
  • Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Cashier, 08/2004 to 03/2006
Bj's Wholesale Club, Inc. West Hartford, CT,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
GED: GED, Expected in 04/2006
Boces - Utica, NY,

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Job Titles Held:
  • Customer Service Specialist
  • Customer Service Representative
  • Cashier
  • GED